Ecommerce Specialist | Tapestry ANZ | Coach and Kate Spade

Coach; Sydney; On-site; AUD 70,000 - 95,000; Full time

Job summary

Ecommerce Specialist at Tapestry ANZ will join our Sydney Support Office to drive online trading performance, customer experience, and digital growth across Coach and Kate Spade in Australia and New Zealand. You’ll manage day-to-day trading, website operations and content updates while collaborating with Marketing, CRM, Product, Creative and Customer Service teams.

Reporting to the Ecommerce Manager, ANZ, you’ll lead merchandising, content enrichment, and weekly trade forecasting to unlock

Qualifications

• 2–3 years in Ecommerce or digital trading.
• Strong ability to interpret sales and performance data.
• Experience managing ecommerce platforms and content.
• Advanced Excel skills with performance reporting.
• Highly organised with attention to detail.
• Thrives in fast-paced retail with multiple priorities.
• Knowledge of Salesforce Commerce Cloud is a plus.

Responsibilities

• Manage day-to-day website trading and content updates.
• Merchandise products and optimise content to improve conversion.
• Monitor sales performance and trading results; identify risks and opportunities.
• Update product data to meet brand standards.
• Lead weekly trade re-forecasting and present KPIs.
• Conduct website QA, UAT testing and audits.
• Coordinate assets and website content with campaign calendars.
• Collaborate with inventory, marketing and customer service.

Skills

Analytics

Excel Advanced

Ecommerce platforms

Data interpretation

Organised

Prioritisation

Sales forecasting

Tools

Salesforce Commerce Cloud

Job description

Ecommerce Specialist | Tapestry ANZ | Coach and Kate Spade

Ecommerce Specialist | Tapestry ANZ

Drive Ecommerce Growth for Coach & Kate Spade Across Australia and New Zealand

At Tapestry, we're home to two of the world's most iconic fashion brands, Coach and Kate Spade. We're seeking a commercially minded Ecommerce Specialist to join our Sydney Support Office and play a key role in driving online trading performance, customer experience, and digital growth across our ANZ business. This position supports ecommerce trading, website operations, merchandising and sales performance across Coach and Kate Spade ANZ.

About the Role

Reporting to the Ecommerce Manager, ANZ, you'll own the day-to-day trading and website management of the Kate Spade online business while supporting Coach Retail, Outlet and marketplace channels.

You'll work closely with Marketing, CRM, Product, Creative and Customer Service teams to deliver engaging online experiences and drive commercial results.

Key Responsibilities

• Manage day-to-day website trading, content updates and promotional launches.
• Merchandise products and optimise product content to improve conversion and customer experience.
• Monitor sales performance, demand plans and trading results, identifying risks and opportunities.
• Enrich product data by reviewing and updating product descriptions, features, and imagery to meet brand standards and enhance conversion.
• Lead the weekly trade re-forecasting process and present key performance drivers, risks and opportunities in the weekly trade meetings.
• Conduct website QA, UAT testing and promotional audits.
• Partner with inventory, marketing, customer service and global teams to support ecommerce initiatives.
• Coordinate digital assets and website content in line with campaign calendars.

About You

• 2-3 years' experience in Ecommerce, Digital Trading, Online Merchandising or a similar role.
• Strong analytical mindset with the ability to interpret sales and performance data.
• Experience managing ecommerce platforms and website content.
• Advanced Excel skills and confidence working with performance reporting.
• Highly organised with exceptional attention to detail.
• Ability to thrive in a fast-paced retail environment and manage multiple priorities.
• Knowledge of Salesforce Commerce Cloud or similar ecommerce platforms will be highly regarded.

Why Join Tapestry?

• Work with globally recognised luxury brands including Coach and Kate Spade.
• Be part of a collaborative and high-performing ANZ team.
• Career development opportunities within a leading global organisation.
• Enjoy a dynamic environment where innovation, creativity and commercial thinking are valued