eCommerce Specialist
RSEA Safety Australia & New Zealand
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Benefits offered by this job
Job summary
RSEA Safety Australia & New Zealand is seeking an experienced eCommerce Specialist to join our technology team in Hurstville on a 12-month contract, with potential to convert to permanent. The role focuses on operating, optimizing and continuously improving our B2B and B2C eCommerce platforms.
You'll manage day-to-day platform operations, troubleshoot website and system issues, coordinate fixes with IT and external partners, and drive performance improvements across Commerce Vision, Pronto ERP,
Qualifications
- Experience in eCommerce, digital trading, platform operations or online merchandising.
- Strong working knowledge of eCommerce platforms.
- Experience troubleshooting website, platform and operational issues.
Responsibilities
- Manage day-to-day operations across RSEA's eCommerce platforms.
- Investigate and resolve website, checkout, order, content and platform issues.
- Configure promotions, merchandising rules and platform functionality.
- Troubleshoot issues across eCommerce systems, ERP and integrations.
- Coordinate fixes and enhancements with IT, vendors and external partners.
- Monitor integrations and scheduled processes and resolve failures.
- Test platform changes, integrations and fixes before release.
- Identify recurring issues and drive process improvements.
- Monitor digital trading and website performance.
- Prepare platform and operational reporting.
- Maintain platform documentation and operating procedures.
- Provide platform and process support across the eCommerce team.
Skills
Tools
Job description
RSEA Safety Australia & New Zealand - Hurstville NSW
RSEA Safety is Australia's largest independent safety retailer, supplying workwear, PPE and safety equipment across Retail, B2B and Hire.
With a national network approaching 100 stores and a significant digital operation, we're looking for an experienced eCommerce Specialist to join our technology team in Hurstville.
Reporting to the eCommerce Manager, this is a hands-on 12-month contract role with the potential to become permanent, focused on the operation, optimisation and continuous improvement of RSEA's B2B and B2C eCommerce platforms.
You'll manage day-to-day platform operations, troubleshoot website and system issues, coordinate technical fixes and enhancements and help improve the performance and reliability of our digital storefronts.
Working closely with eCommerce, IT, Marketing, Buying, Product and external vendors, you'll operate across systems including Commerce Vision, Pronto ERP, integrations, payment gateways and freight services.
- Manage day-to-day operations across RSEA's eCommerce platforms
- Investigate and resolve website, checkout, order, content and platform issues
- Configure promotions, merchandising rules and platform functionality
- Troubleshoot issues across eCommerce systems, ERP and integrations
- Coordinate fixes and enhancements with IT, vendors and external partners
- Monitor integrations and scheduled processes and resolve failures
- Test platform changes, integrations and fixes before release
- Identify recurring issues and drive process improvements
- Monitor digital trading and website performance
- Prepare platform and operational reporting
- Maintain platform documentation and operating procedures
- Provide platform and process support across the eCommerce team
- Experience in eCommerce, digital trading, platform operations or online merchandising
- Strong working knowledge of eCommerce platforms
- Experience troubleshooting website, platform and operational issues
- Comfortable working with IT teams, vendors and external partners
- Strong analytical and problem-solving capability
- Strong Excel skills and familiarity with CSV-based workflows
- Strong attention to detail and ability to manage competing priorities
- Confident communicating technical issues to non-technical stakeholders
- Commerce Vision experience is advantageous but not essential
- Hands-on ownership across a large B2B and B2C eCommerce environment
- Exposure across eCommerce platforms, ERP and integrations
- Opportunity to drive meaningful platform and process improvements
- Collaborative team environment within a growing national business
- Employee product discounts
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