Ecommerce Project Coordinator

Luxottica Group; North Sydney Council; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product allowance

Discounts on brands

Wellness amenities

Hybrid working options

Volunteer leave

Concierge services

Job summary

EssilorLuxottica in North Sydney is seeking an collaborative E-commerce Project Coordinator to help deliver projects across Sunglass Hut, OPSM, Ray-Ban and Oakley. You will manage requirements, coordinate stakeholders and drive improvements to online customer experiences.

This 12-month fixed-term contract offers training, cross-functional exposure and the chance to impact high-profile digital brands while working in a hybrid setup near North Sydney.

Qualifications

• 1+ years' experience in eCommerce, digital, project coordination or a related environment.
• Strong organisational skills, with the ability to manage multiple priorities and keep projects moving.
• Excellent communication and stakeholder management skills, with confidence working across different teams.
• Strong attention to detail and a structured, solutions-focused approach to problem solving.
• The ability to analyse information, identify issues and turn insights into practical actions.
• Experience with UAT, JIRA or digital platforms is advantageous but not essential.

Responsibilities

• Coordinate eCommerce projects from planning through go-live, keeping timelines, actions and stakeholders on track.
• Coordinate UAT and release activities, including testing, defect tracking, stakeholder follow-ups and post-launch support.
• Use operational data and customer insights to identify issues and opportunities, and support practical improvements to the customer experience.
• Support operational readiness by coordinating processes, documentation and stakeholder activities for new projects, features and enhancements.
• Prepare project updates and reporting, identifying risks, issues and dependencies to support informed decision-making.
• Work closely with Technology, Digital Product, Customer Care, Retail Operations and Supply Chain teams to deliver successful outcomes.

Skills

eCommerce coordination

Stakeholder management

Attention to detail

Analytical thinking

Microsoft Excel

Tools

JIRA

Excel

Job description

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

We’re looking for an eCommerce Project Coordinator to join our eCommerce team and help deliver projects and improvements across some of our leading brands, including Sunglass Hut, OPSM, Ray-Ban, Clearly and Oakley. This is a fantastic opportunity for someone looking to build their career in eCommerce, digital and project coordination, with the opportunity to work across high-profile brands and make a real impact on the online customer experience.

With training and support, you’ll work across the project lifecycle - from coordinating requirements and stakeholders through to UAT, release and post-launch support. You’ll also use operational data and customer insights to identify opportunities to improve our digital experiences and ways of working.

Working closely with Technology, Digital Product, Customer Care, Retail Operations, Supply Chain and other teams, you’ll help turn ideas and business requirements into practical improvements for our customers and our business.

Please note, this is an initial 12-month fixed-term contract.

Your Responsibilities

• Coordinate eCommerce projects and initiatives from planning through to go-live, keeping timelines, actions and stakeholders on track.
• Coordinate UAT and release activities, including testing, defect tracking, stakeholder follow-ups and post-launch support.
• Use operational data and customer insights to identify issues and opportunities, and support practical improvements to the customer experience.
• Support operational readiness by coordinating processes, documentation and stakeholder activities for new projects, features and enhancements.
• Prepare project updates and reporting, identifying risks, issues and dependencies to support informed decision-making.
• Work closely with Technology, Digital Product, Customer Care, Retail Operations and Supply Chain teams to deliver successful outcomes.

About You

• 1+ years' experience in eCommerce, digital, project coordination or a related environment.
• Strong organisational skills, with the ability to manage multiple priorities and keep projects moving.
• Excellent communication and stakeholder management skills, with confidence working across different teams.
• Strong attention to detail and a structured, solutions-focused approach to problem solving.
• The ability to analyse information, identify issues and turn insights into practical actions.
• A proactive, customer-first mindset with strong Microsoft Office skills, particularly Excel. Experience with UAT, JIRA or digital platforms is advantageous but not essential.

Working at EssilorLuxottica

Working at EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

• Generous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off to splurge across all our brands - OPSM, Sunglass Hut, Oakley, Ray-Ban, Laubman & Pank and EyeQ
• Up to 50% off Oakley eyewear and apparel throughout the year.
• Wellness amenities including reformer a Pilates studio, Yoga classes, Personal training and Bike storage.
• Abundance of local cafes, a major shopping centre and close to public transport facilities
• Volunteering with our charity partner OneSight, including volunteer leave and iChampion ambassador opportunities.
• Wide range of career opportunities across the EssilorLuxottica network
• Complimentary full-time concierge services offering an exclusive hotel-style experience!
• Options for a hybrid working environment

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we’re all about creating better experiences - for our customers and for each other.