Customer Support Specialist 1

EssilorLuxottica; North Sydney Council; On-site; AUD 52,000 - 64,000; Full time

Benefits offered by this job

Product allowance 1,500 AUD per year

Family & Friends discounts up to 50%

Up to 50% off Oakley

Volunteering opportunities with OneSi​

Work from home: 2 days a week after训练

Job summary

EssilorLuxottica in Australia is hiring for a permanent full-time Customer Support team member. You will handle inbound calls, emails, and social media to deliver end-to-end service and build memorable experiences for our brands.

Ideal for school graduates and customer care professionals, the role offers product allowances, staff discounts, volunteering opportunities, and a flexible work-from-home option after training.

Qualifications

• Energetic and enthusiastic about delivering great customer experiences.
• Natural communicator and solution-focused.
• Initiative to think outside the box to ensure best solutions for customers.
• Solid knowledge of Microsoft Office suite.

Responsibilities

• Taking inbound calls and responding to emails and social media requests, providing end-to-end service.
• Respond to inbound customer enquiries in a timely, professional manner.
• Complete customer data updates and maintenance; provide technical support with internal/external departments to resolve system issues.
• Assist with online sales by processing orders, refunds, cancellations and chasing order status.
• Ensure compliance with EssilorLuxottica's work health and safety policies and procedures.

Skills

Customer service

Communication

Microsoft Office

Problem solving

Job description

Kick-start your career with EssilorLuxottica! Join ourCustomer Support teamon apermanent full-time basisand become the friendly voice behind our iconic brands, connecting with customers through calls, emails, and social media to create memorable experiences every day.

Ideal forschool graduates,customer care professionals, and anyone passionate about delivering great service and building a long-term career in a global company.

Why us?

• Generous yearly$1,500 product allowanceandFamily & Friends discounts of up to 50% offto splurge across all our brands –OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank
• Up to 50% off Oakleyeyewear and apparel throughout the year.
• Local and globalvolunteering opportunitiesthrough our charity partner OneSight, including OneSight volunteer leave and the ability to become a global ambassador.
• WFH: 2 daysa week after training

Your responsibilities

• Taking inbound calls and responding to emails and social media requests, you will ensure quick resolutions by providing an end-to-end service.
• Respond to inbound customer enquiries in a timely, and professional manner.
• Complete customer data updates and maintenance.Provide technical support by working with internal and external departments to resolve system issues.
• Assist with online sales by processing orders, refunds, cancellations and chasing order status.
• Ensure compliance as per EssilorLuxottica's work health and safety policies and procedures.

Make a real impact every day - helping people see better by delivering solutions that improve customers’ vision and quality of life

About you

• Energetic, enthusiastic and passionate about delivering great customer experiences, with a positive and proactive attitude.
• Natural communicator and solution focused.
• Initiative to 'think outside the box' to ensure best solutions for our customers.
• Solid knowledge and understanding of Microsoft Office suite.

*Please note, due to the high volume of applications only successful candidates will be contacted. We thank you in advance for your interest in EssilorLuxottica*

Who We Are

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brandsRay-Ban, Oakley, Oliver Peoples, Persol, Costaand more, alongside esteemed licensed brands such asTiffany &Co, Burberry, and CHANELwhilst our cutting-edge lensesVariluxandTransitionslead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands:Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank.Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.