Ecommerce Operations Manager – Shopify Plus | Online Watch Retailer

Star Jewels Pty Ltd; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Star Jewels Pty Ltd (Starbuy.com.au) is looking for an Ecommerce Operations Manager to own the Shopify Plus store and the operations behind it from our Sydney base. You will manage product listings, collections, merchandising and help with marketing and promotions.

You will also drive performance and ensure smooth day-to-day store execution. You will improve conversion and average order value by testing and measuring what works, and oversee order flow, returns, repairs and stock accuracy between

Qualifications

• 2+ years hands-on Shopify experience at an online retailer or DTC brand.
• Experience running online order and inventory operations.
• Clear, accurate writing.

Responsibilities

• Manage the Shopify Plus store: product listings, collections, merchandising and help with marketing and promotions
• Lift conversion and average order value by testing, measuring and reporting what worked
• Run order flow, returns, repairs and stock accuracy between Shopify, NetSuite and the warehouse
• Document how things are done so the business runs on systems, not memory

Skills

Shopify experience

Online order & inventory ops

Clear writing

Tools

Shopify Plus

NetSuite

Klaviyo

Job description

Ecommerce Operations Manager – Shopify Plus | Online Watch Retailer

You'll own the store and the operation behind it. You'll be the person who knows what's selling and why, what's broken, and what to fix next.

Key responsibilities

• Manage the Shopify Plus store: product listings, collections, merchandising and help with marketing and promotions
• Lift conversion and average order value by testing, measuring and reporting what worked
• Run order flow, returns, repairs and stock accuracy between Shopify, NetSuite and the warehouse
• Document how things are done so the business runs on systems, not memory

About you

• 2+ years hands-on Shopify experience at an online retailer or DTC brand
• Experience running online order and inventory operations
• Clear, accurate writing

About us

Starbuy (starbuy.com.au) is an authorised Australian online retailer of premium Japanese and Swiss watches, operated by Star Jewels Pty Ltd. We run on Shopify Plus, NetSuite and Klaviyo, and we ship nationally from Alexandria. We're a small team with a clear growth plan, so your work shows up directly in the numbers.