Ecommerce Merchandising Lead – End-to-End Optimization

Kogan.com; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Kogan.com is seeking a Merchandising SME in Melbourne to own end-to-end merchandising workflows, ensuring products are easy to discover, promotions are well signposted, and navigation delivers an excellent customer experience across Kogan.com and subsidiary sites.

You will balance BAU with major projects and seasonal campaigns, serving as the authority on best practices, processes, and cross-functional problem solving in a fast-paced, high-growth environment.

Qualifications

• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows.

Responsibilities

• Own end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine standards, auditing frameworks, and dashboards to monitor navigation, search, and promotions.
• Escalation point for blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics to inform course corrections.
• Lead the merchandising roadmap, cascading priorities and driving cross-team communication.
• Collaborate with Purchasing, Marketplace, and Engineering to discuss solutions and prioritisation.
• Mentor the Merchandising team, scaling best practice and guiding complex issues.

Skills

Merchandising leadership

Data analysis

Cross-functional collaboration

eCommerce knowledge

Education

Marketing degree

Job description

Kogan.com is seeking a Merchandising SME in Melbourne to own end-to-end merchandising workflows, ensuring products are easy to discover, promotions are well signposted, and navigation delivers an excellent customer experience across Kogan.com and subsidiary sites.

You will balance BAU with major projects and seasonal campaigns, serving as the authority on best practices, processes, and cross-functional problem solving in a fast-paced, high-growth environment.