Online Merchandising Specialist

Kogan.com; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Kogan.com is seeking a Merchandising SME in Melbourne to own end-to-end merchandising workflows, ensuring products are easy to discover, promotions are well signposted, and navigation delivers an excellent customer experience across Kogan.com and subsidiary sites.

You will balance BAU with major projects and seasonal campaigns, serving as the authority on best practices, processes, and cross-functional problem solving in a fast-paced, high-growth environment.

Qualifications

• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows.

Responsibilities

• Own end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine standards, auditing frameworks, and dashboards to monitor navigation, search, and promotions.
• Escalation point for blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics to inform course corrections.
• Lead the merchandising roadmap, cascading priorities and driving cross-team communication.
• Collaborate with Purchasing, Marketplace, and Engineering to discuss solutions and prioritisation.
• Mentor the Merchandising team, scaling best practice and guiding complex issues.

Skills

Merchandising leadership

Data analysis

Cross-functional collaboration

eCommerce knowledge

Education

Marketing degree

Job description

Do you thrive on turning complex catalogues into seamless, high-converting customer experiences? At Kogan.com, we're looking for a merchandising SME to own the workflows, standards, and execution of our Merchandising team — ensuring products are discoverable, promotions are well signposted, and navigation delivers a great experience across Kogan.com and our subsidiary sites.

This role manages merchandising execution end to end, balancing BAU with major projects and seasonal campaigns, and acts as the go-to authority for best practice, process, and cross-functional problem-solving in a fast-paced, high-growth environment.

In this role you'll be responsible for:

• Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines
• Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness
• Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business
• Report on merchandising performance and KPIs, analysing engagement metrics (CTR, bounce rate, search performance) to recommend course corrections
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues
• Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation
• Mentor and guide the Merchandising team, scaling best practice and acting as the subject matter authority on complex issues

To be successful in this role, you should be:

• Degree qualified in Marketing, Business, eCommerce, or a related field
• Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce
• Strong analytical skills, with confidence turning data and dashboards into clear recommendations
• A solid understanding of site navigation, search, and customer journey principles in an eCommerce context
• Excellent communication skills, comfortable providing structured updates and leading discussions across teams
• A proactive team leader with experience mentoring others while staying close to day-to-day execution
• Highly organised, with the ability to balance competing priorities and deadlines in a fast-moving environment

Why Kogan.com?

• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

About Us

We’re Kogan.com, Pioneers of eCommerce in Australia.

At Kogan.com we offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!

Join Kogan.com to master your craft, do your best work, make a real difference and work with the best. At Kogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.

All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights.