eCommerce Merchandising Lead

Kogan.com; Melbourne; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Kogan First Membership

Team discounts

Health & Wellness program

Learning & Development

Lunch & Learns

Hackathons

Team member referral program

Company events

Job summary

Kogan.com in Melbourne is seeking a Senior Merchandising Leader to own end-to-end merchandising workflow, prioritising BAU, projects and seasonal needs against commercial goals and deadlines.

You will build standards, lead cross-functional discussions with Purchasing, Marketplace and Engineering, mentor the Merchandising team and turn data into actionable recommendations, focusing on navigation, search, and customer journey in our eCommerce platform.

Qualifications

• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce.
• Strong analytical skills with ability to translate data into clear recommendations.

Responsibilities

• Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness.
• Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics to recommend course corrections.
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
• Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation.
• Mentor and guide the Merchandising team, scaling best practice and acting as the subject matter authority.

Skills

Data analysis

Stakeholder communication

Leadership

Project management

eCommerce strategy

Dashboard reporting

Education

Degree in Marketing/Business/eCommerce

Tools

Analytics dashboards

Data storytelling

Job description

• Own the end-to-end merchandising workflow, prioritising BAU, projects, and seasonal needs against commercial goals and deadlines.
• Build and refine best-practice standards, auditing frameworks, and dashboards to monitor navigation, search, and promotional effectiveness.
• Act as the escalation point for workflow blockers, ambiguous requests, and competing priorities across the business.
• Report on merchandising performance and KPIs, analysing engagement metrics (CTR, bounce rate, search performance) to recommend course corrections.
• Lead the merchandising roadmap, cascading priorities and driving structured communication to resolve systemic issues.
• Act as the central liaison with Purchasing, Marketplace, and Engineering, leading discussions on solutions, enhancements, and prioritisation.
• Mentor and guide the Merchandising team, scaling best practice and acting as the subject matter authority on complex issues.
• Degree qualified in Marketing, Business, eCommerce, or a related field.
• Proven experience leading merchandising, content, or digital trading workflows, ideally within Retail or eCommerce.
• Strong analytical skills, with confidence turning data and dashboards into clear recommendations.
• A solid understanding of site navigation, search, and customer journey principles in an eCommerce context.
• Excellent communication skills, comfortable providing structured updates and leading discussions across teams.
• A proactive team leader with experience mentoring others while staying close to day-to-day execution.
• Highly organised, with the ability to balance competing priorities and deadlines in a fast-moving environment.
• Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand’s eCommerce future
• Your role has a lot of ownership, autonomy and little red tape
• You’ll be empowered to achieve positive outcomes and your work will have a real impact
• You’ll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia
• Be an Intrepreneur, playing a hands on role in shaping our strategy at our HQ
• A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events and celebrations, community engagement (volunteering) and extensive career development opportunities plus loads more!

About Us

We’reKogan.com, Pioneers of eCommerce in Australia.

AtKogan.comwe offer rewarding careers, where you build your skills, are mentored by the best in the industry and get to share your expert knowledge in an innovative Company where your ideas and opinions count. You get to solve really important challenges to drive eCommerce’s future, and get to do it with a great team culture and benefits!

JoinKogan.comto master your craft, do your best work, make a real difference and work with the best. AtKogan.com, your work will have an immediate impact on transforming the Australian and New Zealand retail environment.

Heads up!

Kogan.comis a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!

All newKogan.comteam members are required to undergo a National Police Record check and must have full-time Australian working rights