eCommerce Manager - North Ryde

Freedom Australia; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Freedom Australia is seeking an experienced eCommerce Manager to lead the commercial performance of our online channel from the North Ryde Support Centre. You will own daily trading, drive online sales growth and optimise the customer journey, while collaborating with Marketing, Merchandising and Technology teams.

You will lead promotions, onsite merchandising and analytics to deliver margin and customer experiences across our digital business.

Qualifications

• Experience in eCommerce, online trading or digital retail.
• Proven track record delivering online sales growth.
• Experience managing promotional and trading calendars.
• Strong analytical and problem-solving capability.
• Experience leading teams and influencing stakeholders across a business.
• Knowledge of digital analytics, conversion optimisation and online merchandising.
• Experience with enterprise eCommerce platforms, ideally SAP Commerce Cloud.

Responsibilities

• Own daily, weekly and monthly online trading performance.
• Develop and execute the online trade plan across promotions, campaigns and key retail events.
• Drive sales, conversion, traffic, average order value and profitability outcomes.
• Lead onsite merchandising across category, product and campaign experiences.
• Optimise site search, product discovery and the customer journey.
• Manage promotional execution, testing, reporting and post-campaign analysis.
• Partner with Technology on platform enhancements and continuous improvement initiatives.
• Lead, coach and develop the eCommerce team.

Skills

eCommerce experience

Online trading

Digital retail

Sales growth

Promotional calendars

Analytics

Leadership

Stakeholder management

Conversion optimisation

Merchandising

SAP Commerce Cloud

Tools

SAP Commerce Cloud

Job description

North Ryde Support Centre

At Freedom, we're passionate about helping Australians create homes they love. As we continue to grow our digital business, we're looking for an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.

About This Role

eCommerce Manager

North Ryde Support Centre

At Freedom, we're passionate about helping Australians create homes they love. As we continue to grow our digital business, we're looking for an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.

About The Role

Reporting to the General Manager Customer, Brand & Loyalty, you'll own the day-to-day trading performance of Freedom's eCommerce channel, driving online sales, margin growth, conversion and customer experience outcomes.

You'll lead online trading, promotional execution, onsite merchandising and optimisation while partnering closely with Marketing, Merchandising, Planning and Technology teams to deliver commercial success.

What You'll Be Doing

• Own daily, weekly and monthly online trading performance.
• Develop and execute the online trade plan across promotions, campaigns and key retail events.
• Drive sales, conversion, traffic, average order value and profitability outcomes.
• Lead onsite merchandising across category, product and campaign experiences.
• Optimise site search, product discovery and the customer journey.
• Manage promotional execution, testing, reporting and post-campaign analysis.
• Partner with Technology on platform enhancements and continuous improvement initiatives.
• Lead, coach and develop the eCommerce team.

About You

You're a commercially minded eCommerce professional who thrives in a fast-paced retail environment and knows how to turn customer insights and data into action.

To be successful, you'll bring:

• Experience in eCommerce, online trading or digital retail.
• A proven track record delivering online sales growth and commercial results.
• Experience managing promotional and trading calendars.
• Strong analytical and problem-solving capability.
• Experience leading teams and influencing stakeholders across a business.
• Knowledge of digital analytics, conversion optimisation and online merchandising.
• Experience with enterprise eCommerce platforms, ideally SAP Commerce Cloud.

Why Join Freedom?

• Join one of Australia's most recognised furniture and homewares retailers.
• Play a key role in a growing omnichannel business.
• Work across digital, marketing, merchandise, customer and technology teams.
• Have genuine ownership of online trading performance.
• Make a visible impact on both customer experience and business results.
• Be part of a collaborative, customer-focused culture where your ideas and expertise will make a difference.