eCommerce Manager - North Ryde

Freedom Furniture; Ryde; On-site; AUD 140,000 - 190,000; Full time

Job summary

Freedom Furniture is seeking an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver outstanding customer experiences from the North Ryde Support Centre.

You'll own daily online trading, drive promotions, onsite merchandising and optimization in partnership with Marketing, Merchandising, Planning and Technology to grow online sales, margin and customer satisfaction.

Qualifications

• Experience in eCommerce, online trading or digital retail.
• Proven track record delivering online sales growth and commercial results.
• Experience leading teams and influencing stakeholders across a business.
• Knowledge of digital analytics, conversion optimisation and online merchandising.
• Experience with SAP Commerce Cloud.

Responsibilities

• Own daily, weekly and monthly online trading performance.
• Develop and execute the online trade plan across promotions, campaigns and key retail events.
• Drive sales, conversion, traffic, average order value and profitability outcomes.
• Lead onsite merchandising across category, product and campaign experiences.
• Optimise site search, product discovery and the customer journey.
• Manage promotional execution, testing, reporting and post-campaign analysis.
• Partner with Technology on platform enhancements and continuous improvement initiatives.
• Lead, coach and develop the eCommerce team.

Skills

eCommerce

Online trading

Digital retail

Analytics

Team leadership

Stakeholder management

Customer journey

Tools

SAP Commerce Cloud

Job description

At Freedom, we're passionate about helping Australians create homes they love. As we continue to grow our digital business, we're looking for an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.

eCommerce Manager

North Ryde Support Centre

At Freedom, we're passionate about helping Australians create homes they love. As we continue to grow our digital business, we're looking for an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver exceptional customer experiences.

About the Role

Reporting to the General Manager Customer, Brand & Loyalty, you'll own the day-to-day trading performance of Freedom's eCommerce channel, driving online sales, margin growth, conversion and customer experience outcomes.

You'll lead online trading, promotional execution, onsite merchandising and optimisation while partnering closely with Marketing, Merchandising, Planning and Technology teams to deliver commercial success.

What You'll Be Doing

• Own daily, weekly and monthly online trading performance.
• Develop and execute the online trade plan across promotions, campaigns and key retail events.
• Drive sales, conversion, traffic, average order value and profitability outcomes.
• Lead onsite merchandising across category, product and campaign experiences.
• Optimise site search, product discovery and the customer journey.
• Manage promotional execution, testing, reporting and post-campaign analysis.
• Partner with Technology on platform enhancements and continuous improvement initiatives.
• Lead, coach and develop the eCommerce team.

About You

You're a commercially minded eCommerce professional who thrives in a fast-paced retail environment and knows how to turn customer insights and data into action.

To be successful, you'll bring:

• Experience in eCommerce, online trading or digital retail.
• A proven track record delivering online sales growth and commercial results.
• Experience managing promotional and trading calendars.
• Strong analytical and problem-solving capability.
• Experience leading teams and influencing stakeholders across a business.
• Knowledge of digital analytics, conversion optimisation and online merchandising.
• Experience with enterprise eCommerce platforms, ideally SAP Commerce Cloud.

Why Join Freedom?

• Join one of Australia's most recognised furniture and homewares retailers.
• Play a key role in a growing omnichannel business.
• Work across digital, marketing, merchandise, customer and technology teams.
• Have genuine ownership of online trading performance.
• Make a visible impact on both customer experience and business results.
• Be part of a collaborative, customer-focused culture where your ideas and expertise will make a difference.