Ecommerce Growth Lead: Online Trading & CX
Freedom Furniture
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Job summary
Freedom Furniture is seeking an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver outstanding customer experiences from the North Ryde Support Centre.
You'll own daily online trading, drive promotions, onsite merchandising and optimization in partnership with Marketing, Merchandising, Planning and Technology to grow online sales, margin and customer satisfaction.
Qualifications
- Experience in eCommerce, online trading or digital retail.
- Proven track record delivering online sales growth and commercial results.
- Experience leading teams and influencing stakeholders across a business.
- Knowledge of digital analytics, conversion optimisation and online merchandising.
- Experience with SAP Commerce Cloud.
Responsibilities
- Own daily, weekly and monthly online trading performance.
- Develop and execute the online trade plan across promotions, campaigns and key retail events.
- Drive sales, conversion, traffic, average order value and profitability outcomes.
- Lead onsite merchandising across category, product and campaign experiences.
- Optimise site search, product discovery and the customer journey.
- Manage promotional execution, testing, reporting and post-campaign analysis.
- Partner with Technology on platform enhancements and continuous improvement initiatives.
- Lead, coach and develop the eCommerce team.
Skills
Tools
Job description
Freedom Furniture is seeking an experienced eCommerce Manager to lead the commercial performance of our online channel and deliver outstanding customer experiences from the North Ryde Support Centre.
You'll own daily online trading, drive promotions, onsite merchandising and optimization in partnership with Marketing, Merchandising, Planning and Technology to grow online sales, margin and customer satisfaction.
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