Ecommerce Manager

Who in the Zoo Recruitment; Perth; Hybrid; AUD 110,000 - 140,000; Full time

Job summary

Who in the Zoo Recruitment is seeking an experienced eCommerce Manager to own and drive the online channel for a premium Australian retailer. The role covers Shopify-based trading, merchandising, and performance management, with hands-on execution and leadership of a small, growing team.

You will shape the next phase of online expansion through data-driven trading, digital marketing, and exceptional customer experiences across website and campaigns, while collaborating closely with senior

Qualifications

• Proven experience managing a Shopify-based eCommerce business.
• Strong ability to translate data into commercial actions.
• Experience with online merchandising, CRO, SEO and digital marketing.
• Track record of leading small teams in a high-growth environment.

Responsibilities

• Own and optimise the day-to-day trading performance of the eCommerce business.
• Manage and execute the online trading calendar, including promotional and campaign activity.
• Drive conversion optimisation, customer acquisition, retention, and revenue growth.
• Oversee website merchandising, product presentation, content management, and onsite customer experience.
• Utilise analytics and commercial reporting to identify opportunities and inform decision-making.
• Lead, mentor, and develop a growing eCommerce team.

Skills

Shopify

Ecommerce strategy

Analytics

Team leadership

Digital marketing

Tools

Shopify platform

GA4

Email marketing platforms

Job description

Our client is a highly regarded Australian premium lifestyle retailer with a strong omnichannel presence, an established store network, and a rapidly growing eCommerce channel. With a reputation built on quality, craftsmanship, and exceptional customer experience, the business continues to invest heavily in digital growth and customer acquisition across Australia.

This is a rare opportunity to join a well-established brand at a pivotal stage of growth, taking ownership of a high-performing Shopify ecosystem and helping shape the next phase of its online expansion.

The Role

Reporting directly to the General Manager, the eCommerce Manager will be responsible for the day-to-day leadership, management, and performance of the online channel.

This is a genuinely hands-on position suited to a commercially minded operator who enjoys being close to execution while driving results through data, trading performance, digital optimisation, and customer experience.

The successful candidate will assume full ownership of the eCommerce function following a structured handover and will lead a small team with the opportunity to build capability as the channel continues to scale.

Key Responsibilities

• Own and optimise the day-to-day trading performance of the eCommerce business.
• Manage and execute the online trading calendar, including promotional and campaign activity.
• Drive conversion optimisation, customer acquisition, retention, and revenue growth.
• Oversee website merchandising, product presentation, content management, and onsite customer experience.
• Utilise analytics and commercial reporting to identify opportunities and inform decision-making.
• Lead, mentor, and develop a growing eCommerce team.

What We're Looking For

• An experienced eCommerce Manager who enjoys owning outcomes and being actively involved in platform management, trading, merchandising, and optimisation.
• A successful operator at an eCommerce Manager level seeking an opportunity where you can make a significant commercial impact within an ambitious growth business.
• A strong appreciation for premium brand execution is essential.
• Someone who demonstrated experience delivering elevated digital customer experiences across website, EDM, social, and other customer-facing touchpoints.
• Someone who instinctively understands how premium brands translate into digital environments, balancing commercial outcomes with exceptional presentation, brand consistency, and customer experience.

You will bring

• Proven experience managing and growing a Shopify-based eCommerce business.
• Strong understanding of online merchandising, CRO, SEO, customer journey optimisation, and digital marketing.
• Excellent analytical capability with a track record of driving performance through data-led decision making.
• Experience managing agencies, technology partners, and cross-functional stakeholders.
• Strong commercial acumen and an ownership mindset.
• Previous experience leading small teams in a high-growth environment.

Why This Opportunity?

• Join a respected premium Australian retail brand.
• High visibility and direct access to executive leadership.
• Significant influence over digital growth and customer experience.
• Opportunity to build and scale a team as the channel expands.
• Strong autonomy with genuine ownership of the eCommerce function.
• Clear long-term career progression potential as the business continues to invest in digital growth.

Perth-based candidates are preferred, given the location of the broader business operations and team. However, outstanding candidates from other Australian locations will be considered. Those working remotely must be highly effective in distributed team environments and demonstrate strong capability with modern collaboration tools, documentation practices, and AI-enabled productivity platforms.