EA & Agency Admin to Head of Agencies

Hooker & Heijden; Melbourne; On-site; AUD 100,000 - 110,000; Full time

Job summary

Hooker & Heijden is recruiting an Agency Administrator / EA to Head of Agencies in Melbourne. You will manage broker onboarding, provider communications and portal access while supporting the Head of Agencies.

The role involves maintaining the broker database and coordinating monthly bordereau production to support growth of the broker panel. You will also provide EA-level support, helping manage schedules and distribution strategy, with a focus on accuracy and detail in a fast-paced

Qualifications

• Broker onboarding or distribution administration experience.
• Experience with bordereaux, broker portals or policy systems.
• EA or executive support experience.

Responsibilities

• Onboarding brokerages and users, including platform logins, access and password support
• Sending welcome packs, PDS, TMD and reference material to brokers
• Keeping the broker database current as broker staff join, leave and move
• Preparing the monthly insurer bordereau
• Handling broker enquiries and escalations
• Supporting the Head of Agencies' diary and distribution strategy

Skills

Broker onboarding

EA/Executive support

Broker distribution administration

Attention to detail

Tools

Broker portals

Policy systems

Bordereaux processing

Job description

Hooker & Heijden is recruiting an Agency Administrator / EA to Head of Agencies in Melbourne. You will manage broker onboarding, provider communications and portal access while supporting the Head of Agencies.

The role involves maintaining the broker database and coordinating monthly bordereau production to support growth of the broker panel. You will also provide EA-level support, helping manage schedules and distribution strategy, with a focus on accuracy and detail in a fast-paced