E-Docket Platform Coordinator

John Holland Group; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

John Holland Group is seeking an E-Docket Platform Coordinator to own the Virtual Superintendent (VS) platform, driving improvements in how project information is captured, managed and used across the business.

You will collaborate with Finance, Commercial, Delivery and subcontractors to resolve issues, enhance processes, train users and unlock value from systems and data, shaping efficient, data-driven project delivery on the Torrens to Darlington Alliance.

Qualifications

• Experience supporting, administering or implementing digital systems in project environments.
• Strong technical aptitude and ability to learn new systems.
• Experience with data analysis and reporting in Excel.
• Understanding of construction dockets, subcontractor administration, costing or financial processes.
• Strong stakeholder management and communication across teams.

Responsibilities

• Own and coordinate the E-Docket platform and VS, including implementation and improvements.
• Resolve system issues with Finance, Commercial, Delivery, Subcontractors and IR to ensure smooth dockets and approvals.
• Manage subcontractor data to support costing, reporting, and reconciliation.
• Identify improvements to system functionality and workflows with IT and software providers.
• Provide training and ongoing support to drive user adoption.
• Analyse labour, plant and operational data to support performance decisions.
• Coordinate stakeholders and translate business needs into practical solutions.
• Maintain documentation and processes and drive efficiency.

Skills

Digital platforms

Excel

Reporting

Stakeholder management

Project environment

Power BI

Virtual Superintendent

Tools

Power BI

VS platform

Job description

Job Description

The Project

The consortium of John Holland, Bouygues Construction, Arcadis Australia, Jacobs and Ventia has been selected to build South Australia's biggest-ever road infrastructure project. In partnership with the South Australian Government, this consortium forms the Torrens to Darlington (T2D) Alliance.

The Torrens to Darlington (T2D) Alliance, will deliver the final 10.5km section of the North-South Corridor, forming a continuous 78 km, non-stop, traffic light-free motorway, and contributing to a long-lasting legacy for the community and people of Adelaide.

The T2D Project involves constructing two separate tunnels - the Southern Tunnels and the Northern Tunnels connected by an open motorway, with a combined total distance of 10.5km, open to traffic in 2031. The T2D project comprises the tunnels, surface works including road and bridge construction in addition to services buildings and complex mechanical and electrical infrastructure. The T2D Alliance is committed to providing opportunities for local people, Aboriginal workers, apprentices, trainees and job seekers who are long-term unemployed and offers people an incredible opportunity to be a part of an iconic project.

The Role

We're looking for an E-Docket Platform Coordinator to take ownership of our e-docket platform, Virtual Superintendent (VS), and play a key role in improving how we capture, manage and use project information across the business.

This is a great opportunity for someone who enjoys working at the intersection of technology, operations, commercial and project delivery. You'll be the go-to person for the platform, working with Finance, Commercial, Delivery, Subcontractors and other key stakeholders to resolve issues, improve processes, support users and unlock greater value from our systems and data.

You’ll have genuine scope to influence how the platform is used, drive improvements and help create more efficient and effective ways of working.

Responsibilities

• Own and coordinate the E-Docket platform and Virtual Superintendent (VS), supporting implementation, administration and ongoing system improvements.
• Resolve system and workflow issues, working with Finance, Commercial, Delivery, Subcontractors and IR to ensure dockets and approvals run smoothly.
• Manage subcontractor parameters and system data to support accurate costing, reporting and financial reconciliation.
• Identify and implement improvements to system functionality, workflows and processes in partnership with IT and software providers.
• Drive user adoption by providing training, guidance and ongoing support to users across the business.
• Analyse and report on data including labour, plant and operational information to support project performance and decision-making.
• Coordinate stakeholders and system requirements, ensuring business needs are understood and translated into practical solutions.
• Maintain documentation and processes, while identifying opportunities to improve efficiency, consistency and ways of working.

About You

• Experience supporting, administering or implementing digital systems or platforms, ideally within construction, infrastructure, engineering or a project environment.
• Strong technical aptitude with the ability to learn new systems, troubleshoot issues and understand how different processes connect.
• Experience working with commercial, operational or project data, with strong Excel and reporting skills.
• Understanding of construction dockets, subcontractor administration, claims, costing or financial processes.
• Strong stakeholder management and communication skills, with the confidence to work across multiple teams and levels.
• Highly organised and detail-focused, with the ability to manage multiple priorities and competing deadlines.
• A proactive, solutions-focused approach, with a genuine interest in improving systems and processes.
• Experience with Virtual Superintendent (VS), Power BI or similar construction/project platforms will be highly regarded.

We Offer

Your success is our success, and as an Alliance, we are committed to being an employer of choice in Adelaide. We pride ourselves on fostering a diverse and inclusive workplace where different perspectives and ideas are valued as crucial to our long-term success.

We are invested in your future with us and prioritise providing rich career experiences and ongoing development opportunities to support your growth.