Broking Administration Assistant New

EBM Insurance Brokers Pty; City of Kalgoorlie-Boulder; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Flexible working arrangements

Me Day leave

Pet Leave

Paid leave

Flu vaccinations

Body and Mind Allowance

Social Club

Job summary

EBM Insurance Brokers Pty invites a proactive administrator to join our Kalgoorlie insurance broking team. This fast-paced role supports Account Managers and the Regional Manager, handling queries, maintaining records, and assisting with renewals and claims.

You will contribute to accurate documentation, produce cover confirmations, and help grow our client service commitments while working closely with stakeholders across the branch.

Qualifications

• Previous administration experience.
• Ability to learn quickly and see the bigger picture.
• Team-oriented with KPIs impacting client service, revenue and satisfaction.
• Accurate with great organisational skills to juggle multiple priorities.
• Excellent communication with different stakeholders.

Responsibilities

• Provide general administrative support to the Account Managers and Regional Manager.
• Assist with internal and external client queries on the phone, via email and in person as well as handle telephone calls for the branch.
• Maintain accurate and thorough records within the document management system.
• Assist with renewals, endorsements, new business submissions and claims settlements.
• Prepare correspondence such as pre-renewal and renewals documentation.
• Produce confirmations of cover and similar documentation.

Skills

Administration experience

Communication skills

Problem-solving

Organisational skills

Team player

Job description

About us

Our people are at the heart of everything we do at EBM. We are committed to our clients and our team, and we strive to create an environment that promotes our people and our culture, offering generous benefits, excellent career development and community connection.

EBM have over 260 team members working in a range of roles – including insurance broking, injury management, compliance, information technology, finance, human resources, legal, marketing and broking services.

The opportunity

We're seeking a high calibre individual to join our Kalgoorlieinsurance brokingteam. This is a fast-paced role which will requireyou to:

• Provide general administrative support to the Account Managers and RegionalManager.
• Assist with internal and external client queries on the phone, via email and in person as well as handle telephone calls for the branch.
• Maintain accurate and thorough records within the document management system.
• Assist with renewals, endorsements, new business submissions and claims settlements.
• Prepare correspondence such as pre-renewal and renewals documentation.
• Produce confirmations of cover and similar documentation.

About you

While insurance experience would be an advantage, you'll be looking for an opportunity to grow your career in a people focused industry and contribute to our positive team dynamics. You will:

• Offer previous experience in an administration position.
• Demonstrate the ability to learn quickly, ask questions and see the bigger picture.
• Be a team player and motivated to contribute directly to the achievement of KPIs impacting client service commitments, revenue and client satisfaction.
• Possess well developed problem-solving abilities and be eager to use your initiative to ensure the efficient running and growth of the portfolio.
• Be accurate and offer great organisational skills allowing you to juggle multiple priorities.
• Display excellent communication skills allowing effective engagement with different stakeholders.

Culture & benefits

EBM values our team members and offers generous benefits that make EBM a great place to work.

Health and wellbeing

• Access to EBM's Employee Assistance Program that provides anonymous counselling services to all team members.
• Flexible working arrangements to help you achieve balance between work and personal commitments.
• Access to leave such as ‘Me Day’, Pet Leave and purchased leave.
• Free annual Flu vaccinations
• Body and Mind Allowance providing financial support towards your chosen fitness and activities.

Social and community

• EBM recognises the incredible achievements of our team members with a ‘Values’ award program to celebrate those who stand out for exhibiting our values.
• EBM provides opportunities for you to participate in charity events and programs that support our local communities.
• The EBM Social Club hosts a range of extra fun events throughout the year.

Discounts and other benefits

• Our Salary Continuance Cover provides a valuable financial safety net to team members and their families in the event you are unable to work due to illness or injury.
• Discounts on your personal insurances.
• Referral rewards for team members who successfully refer people to roles at EBM.

Applicants must have unrestricted working rights in Australia to apply for this role.