Dynamics 365 Customer Insights – Data Consultant

Dynamo Recruitment; Melbourne; Remote; AUD 130,000 - 190,000; Full time

Job summary

Dynamo Recruitment is seeking an experienced Microsoft Dynamics 365 Customer Insights – Data Consultant to design and implement a unified customer data capability. The role focuses on bringing together data from multiple platforms to create actionable insights and unified profiles, with a delivery timeline targeting December 2026.

This contract role requires hands‑on expertise with Customer Insights – Data (not just Journeys) and will involve data ingestion, harmonisation, identity resolution

Qualifications

• Recent hands‑on experience implementing Microsoft Dynamics 365 Customer Insights – Data.
• Strong knowledge of data ingestion, mapping, transformation and harmonisation.
• Experience with customer identity resolution and unified customer profiles.
• Experience designing customer measures, attributes and segments.
• Experience activating Customer Insights data within the D365 ecosystem.

Responsibilities

• Configure and implement Customer Insights – Data to support customer data objectives.
• Ingest, map, transform and harmonise data from multiple systems to unify customer data.
• Configure identity resolution rules to consolidate duplicates and create unified profiles.
• Design data models, relationships and mappings across source systems.
• Develop measures, attributes and segments for reporting and analysis.
• Combine CRM, membership, renewals, purchases and website data for insights.
• Enable Customer Insights data and segments in Dynamics 365 and engagement processes.
• Investigate data quality issues and troubleshoot complex data challenges.
• Collaborate with stakeholders to translate business questions into data solutions.

Skills

Dynamics 365 Customer Insights – Data

Data ingestion

Data mapping

Identity resolution

Data modelling

Segmentation & measures

Cross‑functional collaboration

Job description

• Engagement: Contract through to 31 December 2026.
• Extension: Potential to extend for a further 6–12 months.
• Location: Melbourne CBD or fully remote within Australia.
• Project timeline: Initial delivery targeted for completion by December 2026.

The Opportunity

Dynamo Recruitment is seeking an experienced Microsoft Dynamics 365 Customer Insights – Data Consultant to support the design and implementation of a customer data and insights capability.

This is an opportunity to play a key role in bringing together customer data from multiple platforms to create unified customer profiles and transform behavioural and transactional data into meaningful, actionable insights.

The project has an ambitious delivery timeline, with the initial scope targeted for completion by December 2026. We're looking for someone with recent, hands‑on Customer Insights – Data experience who can hit the ground running and make an immediate impact.

This role requires practical implementation experience with Customer Insights – Data, rather than experience limited to Customer Insights – Journeys or marketing automation.

The Environment

You'll be working across a varied customer data ecosystem, including:

• Microsoft Entra External ID
• Dynamics 365 CRM
• Dynamics 365 Real‑Time Journeys and marketing interactions
• WordPress website behavioural data
• Membership and membership renewal data
• Transactional and purchase data
• Other customer‑facing platforms and data sources

Key Responsibilities

• Customer Insights – Data Implementation: Configure and implement Customer Insights – Data to support customer data and insights objectives.
• Data Ingestion & Harmonisation: Connect, ingest, map, transform and harmonise data from multiple systems to establish a consistent customer data foundation.
• Customer Identity Resolution: Configure matching and reconciliation rules to resolve customer identities, consolidate duplicate records and create unified customer profiles.
• Data Modelling: Design data models, relationships and mappings that accurately represent customer information across source systems.
• Measures, Attributes & Segmentation: Develop customer measures, calculated attributes and segments to support business reporting, analysis and engagement.
• Behavioural & Transactional Insights: Combine CRM records, membership activity, renewals, purchases, email engagement and website behavioural data to uncover meaningful customer insights.
• Data Activation: Enable Customer Insights data and segments to be used effectively across Dynamics 365 and relevant customer engagement processes.
• Data Quality & Troubleshooting: Investigate data inconsistencies, identity resolution issues and complex integration challenges to ensure reliable outputs.
• Stakeholder Collaboration: Work closely with business stakeholders to translate business questions into appropriate data models, measures and actionable insights.
• Testing & Validation: Validate unified customer profiles, segments, measures and data outputs to ensure accuracy and alignment with business requirements.

Skills & Experience Required

To be successful in this role, you will bring:

• Recent, hands‑on experience implementing and configuring Microsoft Dynamics 365 Customer Insights – Data.
• Strong technical knowledge of data ingestion, mapping, transformation and harmonisation.
• Demonstrated experience with customer identity resolution, matching rules and unified customer profiles.
• Proven capability in designing customer measures, attributes and segments.
• Experience integrating and analysing data from multiple sources, particularly CRM, transactional, marketing engagement and website behavioural data.
• A strong understanding of customer data quality, data relationships and troubleshooting complex data issues.
• Experience activating Customer Insights data and segments within the Dynamics 365 ecosystem.
• The ability to translate business requirements into practical data solutions and meaningful business insights.
• Strong stakeholder engagement, communication and problem‑solving skills.
• The ability to work autonomously, prioritise effectively and deliver within tight project timelines.
• Experience in the membership, professional association or training sector.
• Understanding of membership lifecycles, renewals, event participation, training enrolments and member engagement.
• Experience working with Dynamics 365 CRM and Real‑Time Journeys.
• Experience incorporating website behavioural data, including data sourced from WordPress.
• Familiarity with Microsoft Entra External ID and customer identity management.
• Experience delivering customer data and insights initiatives in complex, multi‑system environments.