Customer Experience Coordinator - Microsoft Dynamics 365

DFP Recruitment; Brisbane; On-site; AUD 60,000 - 90,000; Part time

Job summary

DFP Recruitment is seeking two Customer Experience Coordinators to support the Microsoft Dynamics 365 CE implementation for six months. You will work with the project team and end users to prepare the business for transition and drive user adoption of the new platform.

Responsibilities include testing, issue tracking, data readiness and documenting workflows, while collaborating with technical teams to ensure a smooth go-live and ongoing post-go-live support.

Qualifications

• Hands-on experience with Microsoft Dynamics 365 CE.
• Experience in customer service or service coordination.
• Knowledge of CRM workflows and data readiness.

Responsibilities

• Support D365 CE implementation activities.
• Test system functionality, workflows and CS processes.
• Identify and report system issues and process gaps.
• Assist data preparation and validation for customers and operations.
• Collaborate with project stakeholders and technical teams.
• Document processes and system workflows.
• Provide user guidance on D365 CE navigation.
• Contribute to readiness and post-go-live support.

Skills

D365 CE

Customer service

Analytical skills

Stakeholder engagement

Tools

Microsoft Dynamics 365

Job description

Customer Experience Coordinator - Microsoft Dynamics 365

6-Monthassignment | Major System Implementation

Are you an experienced customer service professional with hands-on knowledge of Microsoft Dynamics 365 Customer Experience (CE)? We’re seeking two Customer Experience Coordinators to support the implementation of a new system, helping ensure a smooth transition and effective use of the platform across customer service operations.

This is an exciting opportunity to apply your existing D365 expertise in a fast‑paced project environment and play a key role in supporting business readiness for a major technology transformation.

About the Role

As a Customer Experience Coordinator, you will support the implementation of Microsoft Dynamics 365 CE, scheduled for early December. Working alongside the project team and customer service users, you will help prepare the business for the transition to the new platform and support the adoption of updated systems and processes.

These are project‑based contract opportunities designed to provide additional capability during implementation. You will use your practical knowledge of D365 CE to assist with system readiness, user support and the identification of potential issues as the organisation prepares to go live.

Key Responsibilities

• Support implementation activities relating to Microsoft Dynamics 365 Customer Experience (CE).
• Assist with testing system functionality, workflows and customer service processes.
• Identify and report system issues, process gaps and potential improvements.
• Support the preparation and validation of customer and operational data, where required.
• Work collaboratively with project stakeholders, technical teams and customer service users.
• Assist with documenting processes, procedures and system workflows.
• Provide practical guidance to users on D365 CE functionality and navigation.
• Help identify opportunities to improve customer service processes through effective use of the new platform.
• Contribute to implementation readiness and post-go-live support activities.

About You

• Demonstrated hands-on experience using Microsoft Dynamics 365 Customer Experience (CE).
• Experience working in a customer service, customer experience or service coordination environment.
• A sound understanding of customer service workflows and how CRM systems support day-to-day operations.
• Experience identifying and resolving system or process issues.
• Strong analytical and problem-solving skills, with excellent attention to detail.
• Well-developed communication and stakeholder engagement skills.
• The ability to work collaboratively in a project environment with competing priorities and tight deadlines.
• A proactive approach and the flexibility to adapt as implementation requirements evolve.

The Opportunity

This six-month assignment provides an opportunity to contribute to a significant technology implementation, applying your practical D365 CE experience to support system readiness, business processes and user adoption.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process.