MS Dynamics CRM Analyst

CO001 Cuscal Limited; Australia; Sur place; AUD 85 000 - 115 000; Plein temps

Résumé du poste

Cuscal is seeking a Dynamics 365 CRM Analyst to manage and optimise the Dynamics 365 CE platform across Sales, Customer Service and Insights Journeys. You will implement automated workflows with Power Apps and Power Automate, integrate with other systems, and support end users.

The role focuses on governance, data integrity, and end-to-end solution delivery, including test scripting, UAT, and production support in a modern Power Platform environment.

Qualifications

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys.
• Development experience with JavaScript and C#, and REST API/WebAPI.
• Experience with CI/CD using Github or Git.
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration.
• Experience integrating Dynamics CE with third-party systems.
• Experience training and supporting end users across Dynamics CE and Power Platform.
• Strong skills building low-code/no-code applications using Power Apps.
• Experience designing automated workflows and business processes within Dynamics CE and Power Automate.

Responsabilités

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions.
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting.
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows.
• Developing automated workflows across areas such as lead management, sales pipelines and customer service.
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation.
• Integrating Dynamics 365 CE with other business systems and third-party applications.
• Developing test scripts and supporting UAT and smoke testing with end users.
• Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps.
• Creating automated workflows and business processes using Power Automate.
• Managing Power Platform solutions across development, testing and production environments.
• Maintaining documentation for system configurations, workflows and processes.
• Monitoring platform performance and supporting continuous improvement across the environment.

Connaissances

Dynamics 365 CE

JavaScript

C#

Power Platform

Power Apps

Workflow automation

Problem solving

User stories & acceptance criteria

Outils

REST API/WebAPI

GitHub

Git

CI/CD

Power Automate

Canvas Apps

Model-driven Apps

Description du poste

Forward with Cuscal Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we've made it happen. At Cuscal, we've been at the forefront of payments innovation for 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia's first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we've always pushed boundaries - and we're not stopping now. That's why we're looking for a MS Dynamics CRM Analyst to join our team and help shape the future of payments. Join us. Forward with Cuscal.

What you'll be doing

• Managing and maintaining Dynamics 365 CE including user access, security roles and permissions
• Acting as a key point of contact for Dynamics 365 CE support and troubleshooting
• Working with stakeholders to understand business requirements and identify opportunities to improve systems, processes and workflows
• Developing automated workflows across areas such as lead management, sales pipelines and customer service
• Supporting Dynamics 365 CE projects from requirements gathering and solution development through to implementation
• Integrating Dynamics 365 CE with other business systems and third-party applications
• Developing test scripts and supporting UAT and smoke testing with end users
• Building and enhancing low-code/no-code solutions using Power Apps, including canvas and model-driven apps
• Creating automated workflows and business processes using Power Automate
• Managing Power Platform solutions across development, testing and production environments
• Maintaining documentation for system configurations, workflows and processes
• Monitoring platform performance and supporting continuous improvement across the environment.

About you

• Experience configuring and customising Dynamics 365 CE across Sales, Customer Service and Customer Insights Journeys
• Development experience with JavaScript and C#, and REST API/WebAPI
• Experience with CICD using Github or Git
• Strong knowledge of Dynamics CE data imports, exports, data integrity and migration
• Experience integrating Dynamics CE with third-party systems
• Experience training and supporting end users across Dynamics CE and Power Platform
• Strong skills building low-code/no-code applications using Power Apps
• Experience designing automated workflows and business processes within Dynamics CE and Power Automate
• Strong problem-solving skills and attention to detail
• Experience with business rules analysis, user stories and acceptance criteria

Join us and reimagine the future

If you're excited to join a company that's shaping the future of how Australia moves money, we'd love to hear from you.

Applications close Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.

Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.

Moving Payments Forward. Together.

Cuscal is a payments and regulated data services provider in Australia. Since 1966, we have enabled Australian banks, mutuals, corporates and fintechs to better serve and connect with their customers through the implementation of innovative technology solutions.

Our vision

To transform the future of how money moves and how Australia does business.

Our mission

We partner with forward-thinking businesses to deliver innovative and secure payment solutions that drive growth in the economy.

Our purpose

To enable competition and power progress, one transaction at a time.