Dynamic Store Manager — Lead Busy Retail Teams

Best & Less; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Best & Less Nathan Plaza is seeking an energetic Store Manager to lead a busy retail team and drive exceptional store performance. You will oversee daily operations, champion customer service, and ensure stock availability and presentation across the floor.

The role demands hands-on leadership with a focus on fast-paced execution, strong communication, and the ability to coach and develop team members for consistent results.

Qualifications

• 2+ years’ management experience in high-volume retail.
• Strong commercial mindset with proven sales and cost-control results.
• Hands-on, energetic leader who builds engaged teams.

Responsibilities

• Deliver consistent, high-quality customer experiences in our stores, bringing energy, warmth, and a strong service focus.
• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision-making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.

Skills

Store management

Leadership

Customer service

Operational planning

Roster management

Job description

Best & Less Nathan Plaza is seeking an energetic Store Manager to lead a busy retail team and drive exceptional store performance. You will oversee daily operations, champion customer service, and ensure stock availability and presentation across the floor.

The role demands hands-on leadership with a focus on fast-paced execution, strong communication, and the ability to coach and develop team members for consistent results.