Store Manager - B&L - Nathan Plaza

Best & Less; Townsville City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Best & Less Nathan Plaza is seeking an energetic Store Manager to lead a busy retail team and drive exceptional store performance. You will oversee daily operations, champion customer service, and ensure stock availability and presentation across the floor.

The role demands hands-on leadership with a focus on fast-paced execution, strong communication, and the ability to coach and develop team members for consistent results.

Qualifications

• 2+ years’ management experience in high-volume retail.
• Strong commercial mindset with proven sales and cost-control results.
• Hands-on, energetic leader who builds engaged teams.

Responsibilities

• Deliver consistent, high-quality customer experiences in our stores, bringing energy, warmth, and a strong service focus.
• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision-making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.

Skills

Store management

Leadership

Customer service

Operational planning

Roster management

Job description

Best&Less Nathan Plaza - Store Manager

Are you the kind of person who thrives when things get busy, loves leading a team, and can turn a hectic day into a winning one? Then we want YOU as our next Store Manager!

Step in as our Assistant Store Manager and lead a team that delivers exceptional results every day! This is a high-profile, fast-paced role for a strong leader ready to make a real impact.

What you’ll be doing:

• Deliver consistent, high‑quality customer experiences in our stores, bringing energy, warmth, and a strong service focus everywhere you go.
• Lead with pace and clarity — keeping teams moving with urgency, managing high stock flow and customer volume, and staying focused on priorities even under pressure.
• Give simple, direct instructions and set clear expectations that keep the team aligned and accountable.
• Run daily operations efficiently with strong rostering, quick decision‑making, and processes that keep the store moving without bottlenecks.
• Maintain excellent stock and floor standards by clearing deliveries fast, keeping BOH organised, and getting product to the floor quickly and accurately.
• Coach, develop, and support teams to lift capability, confidence, and performance—building sustainable results that support our growth.

We're a fast-paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

About you:

• 2+ years’ management experience in high‑volume retail
• A strong commercial mindset with proven sales and cost control results
• A hands‑on, energetic leader who builds strong, engaged teams
• Exceptional operational capability and attention to detail
• A passion for great customer service and maintaining high standards
• Strong at managing pace, pressure, and change

This role is active and hands‑on, with Besties spending most of their shift on their feet, assisting customers, restocking shelves, and keeping the store looking its best. You’ll need to be adaptable, ready to switch between tasks quickly, and comfortable working in a busy, high‑energy setting.

Why join Best&Less?

OurTEAM&IA values are at the heart of everything we do.

We champion Teamwork, strive for Excellence, take Accountability, Make it Happen, and act with Integrity in everything we do.

At Best&Less, we make it easy for Aussie families to look and feel their best at great value. Our real magic is our people — we grow talent from within and celebrate success together.

We're a fast‑paced and dynamic retail environment where no two days are the same! Our team members, known as our Besties, are at the heart of everything we do, delivering outstanding customer service and creating a welcoming shopping experience for everyone who walks through our doors.

If this role grabs your interest, we would love to hear from you!

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• What's your expected annual base salary?
• How many years' experience do you have as an assistant store manager?