Dynamic Service Scheduler & Dispatch Specialist

Gilgen Door Systems; City of Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

Gilgen Door Systems in Queensland is seeking a proactive Service Scheduler to join our Loganholme branch. You will streamline dispatch operations for our field technicians, reducing response times and improving service delivery for every client from first call to job completion.

The ideal candidate values teamwork, remains calm under pressure, and is eager to learn new scheduling software. We offer a collaborative environment, growth opportunities, and local work flexibility within our growing

Qualifications

• Scheduling experience is valued, but not essential.
• Willingness to learn and drive to build something great.
• Ability to pick up new scheduling software quickly.
• Excellent phone etiquette and professional communication.
• Thrives under pressure and adapts to urgent callouts.

Responsibilities

• Dynamically dispatch and route field technicians for maintenance, installations, and urgent calls.
• Proactively monitor schedules to minimise travel time and response times.
• Be the primary contact for service inquiries and update clients on ETAs.
• Identify bottlenecks and help build scalable dispatch processes.
• Record job notes, parts requirements, and compliance forms for customers.

Skills

Scheduling experience

Customer service

Communication skills

Problem solving

Adaptability

Job description

Gilgen Door Systems in Queensland is seeking a proactive Service Scheduler to join our Loganholme branch. You will streamline dispatch operations for our field technicians, reducing response times and improving service delivery for every client from first call to job completion.

The ideal candidate values teamwork, remains calm under pressure, and is eager to learn new scheduling software. We offer a collaborative environment, growth opportunities, and local work flexibility within our growing