Dynamic Customer Service & Sales Administrator

Core Talent; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Friendly team

Stable business

On-site role in Thomastown

Job summary

Core Talent Pty Ltd in Thomastown is seeking a Customer Service & Sales Administrator to join a busy, well-established Australian business. The role combines customer service, sales administration, order processing and general administration, supporting contractors, wholesalers and trade customers from enquiry to delivery.

You will provide day-to-day support to customers and the sales team, handle orders accurately, enter data into internal systems, and liaise with warehouse and production teams

Qualifications

• Experience in customer service or sales administration.
• Strong communication and confidence speaking with customers over the phone.
• Attention to detail and accuracy when processing orders and entering information.
• Ability to manage multiple tasks in a busy environment.

Responsibilities

• Answering incoming calls and responding to customer enquiries in a friendly and professional manner.
• Processing customer orders accurately and efficiently.
• Entering orders and customer information into internal systems.
• Assisting electrical contractors, wholesalers and trade customers with day-to-day requirements.
• Following up customer orders and providing updates on delivery requirements.
• Liaising with warehouse, sales and production teams to ensure timely order processing.

Skills

Customer service

Sales administration

Order processing

Data entry

Excel

Communication skills

Time management

Team player

Tools

Internal systems

Job description

Thomastown | Full Time | Permanent

An exciting opportunity is available for an experienced Customer Service & Sales Administrator to join a well established Australian business based in Thomastown.

This is a varied role that combines customer service, sales administration, order processing and general administration, making it ideal for someone who enjoys a busy environment and takes pride in providing a high level of service.

Working as part of a supportive team, you will deal directly with electrical contractors, wholesalers and trade customers, assisting with enquiries, processing orders and coordinating with internal teams to ensure everything runs smoothly from order through to delivery.

This is a great opportunity for someone with previous customer service or administration experience who is looking to join a stable business and build their knowledge within the electrical and trade industry.

About the role

As the Customer Service & Sales Administrator, you will provide day to day support to customers and the wider sales and operations teams.

Your responsibilities will include:

• Answering incoming calls and responding to customer enquiries in a friendly and professional manner
• Processing customer orders accurately and efficiently
• Entering orders and customer information into internal systems
• Assisting electrical contractors, wholesalers and trade customers with their day to day requirements
• Following up customer orders and providing updates regarding delivery requirements
• Liaising with warehouse, sales and production teams to ensure orders are processed correctly and on time
• Supporting the sales team with administration and customer requirements
• Maintaining and updating draw down spreadsheets
• Completing general administration and data entry
• Maintaining accurate customer and order records
• Assisting with order tracking, follow ups and other administrative tasks
• Managing multiple customer requests and priorities throughout the day
• Providing general administrative support to the wider team as required

About you

We are looking for an organised and customer focused administrator who enjoys working with people and is comfortable managing a busy workload.

You will ideally have:

• Previous experience in customer service, sales administration, administration or a similar role
• Strong communication skills and confidence speaking with customers over the phone
• Excellent attention to detail and accuracy when processing orders and entering information
• Strong organisational and time management skills
• The ability to manage multiple tasks and priorities
• A proactive approach and willingness to assist wherever required
• Good computer skills and confidence working across different systems
• Strong Microsoft Excel skills, including sorting, filtering and basic formulas
• A professional and friendly approach to customer service
• The ability to work independently while also contributing positively to a team environment

Experience within the electrical, trade, manufacturing, distribution or wholesale industries would be highly regarded. Exposure to dealing with electrical contractors or wholesalers would be an advantage, however, industry experience is not essential for the right candidate.


Why join?

This is an opportunity to join a stable and established Australian business in a role where you will become an important part of the customer service and sales support function.


You will benefit from:

• Full time permanent employment based in Thomastown
• A stable and established Australian business
• A friendly and supportive team environment
• A varied role combining customer service and administration
• Regular interaction with customers and internal teams
• The opportunity to develop your knowledge of the electrical and trade industry
• A role with variety and responsibility rather than purely repetitive administration
• The opportunity to build your skills across customer service, sales administration and operations

Apply now

If you are an experienced administrator or customer service professional looking for a new opportunity, we would love to hear from you.


This role would suit someone who is organised, personable, detail oriented and enjoys being part of a busy team.

Apply now with your resume and one of our recruitment consultants will be in touch to discuss the opportunity in more detail.

This position is being recruited on behalf of our client. The client name and further details will be discussed during the recruitment process. All applications will be treated confidentially.


#SCR-niamh-proctor