Duty Manager - The Capitol Hotel

The Capitol Hotel Sydney; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

50% off dining & stays across EVT

$2 movie tickets + Gold Class & MoonlK

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

EVT is seeking a Duty Manager to oversee hotel operations across shifts, ensuring high standards in guest service and smooth interdepartmental coordination. You will support Front Office, manage rostering, and drive occupancy while upholding WH&S and safety protocols.

The role focuses on leading from the front, resolving issues, and promoting a welcoming guest experience across EVT properties. A strong sales mindset and communication skills are essential.

Qualifications

• Experience leading hotel operations in absence of senior management.
• Solid understanding of Front Office operations including rostering and guest flows.
• Experience managing security, guest complaints and incident reporting.
• Promotes hotel features/services and drives a sales culture.

Responsibilities

• Lead and oversee hotel operations during shifts and assist departments as needed.
• Support Front Office operations, ensuring staff presentation, punctuality and service standards.
• Maintain guest satisfaction by resolving issues and managing complaints.
• Monitor security and safety procedures; ensure WH&S compliance.
• Drive occupancy and revenue through rate management and inter-department collaboration.
• Ensure cross-department communication to boost efficiency and guest experience.
• Assist rostering, staffing levels and cost control to meet targets.
• Manage staff training, rostering and overtime monitoring.

Skills

Duty Manager experience

Front Office operations knowledge

Staff rostering & scheduling

Guest service excellence

Conflict resolution

Rate management & revenue awareness

Communication & interpersonal skills

Sales & upselling mindset

Job description

The Independent Collection is a curated selection of hotels, each of which lives up to an exacting standard to offer travellers the best of luxury, elevated, urban, comfort and social experiences. While every hotel celebrates its own unique brand & experience, together the Independent Collection shares a passion for one-of-a-kind experiences, service and quality.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

Key Responsibilities

As a Duty Manager you will:

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check Acknowledgement

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds