Duty Manager - Atura Albury

Evt Australia; Albury City; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT, Atura Albury's parent, is seeking a hands-on Duty Manager to lead on-shift hotel operations and guest service with a focus on safety and standards. You’ll mentor the team, assist rostering, and keep the operation running smoothly during busy periods.

You’ll drive occupancy and revenue through effective rate management, resolve guest issues promptly, and promote the hotel’s features and services to enhance guest experience. This is a full-time on-site role.

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Experience in managing hotel security, guest complaints, and incident reporting.
• Skilled in driving occupancy and revenue through rate management and collaboration with key departments.
• Excellent communication and interpersonal skills.
• Ability to promote hotel features and services to enhance guest experience.

Responsibilities

• Lead and oversee hotel operations during shifts and coordinate with departments.
• Support Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain guest satisfaction by resolving issues, managing complaints, and promoting service culture.
• Monitor hotel security and safety procedures, ensuring WH&S compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaboration with departments.
• Ensure effective communication across departments to support efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rostering, overtime, and entitlements.
• Manage cashiering, tills, and shift costs; record incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the guest feedback log.

Skills

Leadership

Front Office operations

Guest service

Rostering

Incident reporting

Rate management

Communication

Sales focus

Job description

About EVT: Atura Albury is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

At Atura, we’re a people place - unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you’re pouring drinks, sharing local tips or welcoming guests with a warm smile, you’ll be part of a team that’s Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the role: As Duty Manager, you’ll lead the day-to-day running of the venue, making sure every guest has a smooth, memorable experience from start to finish. You’ll guide and support your team on shift, step in where needed, and keep service, safety and standards on track. When things get busy or something unexpected comes up, you’ll stay calm, make good calls and keep the team moving. This is a full-time role for a hands-on leader who enjoys being on the floor and bringing out the best in people.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
• Manage cashiering, floats, tills and shift costs in line with budget, and record and report all incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the hotel complaint system and feedback log.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands‑on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.
• Base salary starting from $83,370 plus super.

We welcome applicants from all backgrounds.