Duty Manager, St Arnaud - Regional Victoria

Council Jobs; Stawell; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and professional development

Supportive team environment

Salary packaging incl. remote area

Job summary

Northern Grampians Shire Council is seeking a proactive Duty Manager for our St Arnaud aquatic facilities, responsible for daily operations, safety, and guest experiences.

You will lead the team, conduct safety checks, manage admissions, and support Learn to Swim programs and community events, all while delivering outstanding customer service in a fast-paced, community-focused environment. This role offers opportunities to contribute to local recreation and wellbeing.

Qualifications

• Requires ARC CPR qualification and Pool Operator Certificate.
• Strong knowledge of water safety and emergency procedures.
• Understanding of health, safety and aquatic industry regulations.
• Experience in water quality testing is preferred.

Responsibilities

• Take responsibility for the facility during your shift, managing operations and responding to incidents as required.
• Supervise patrons and user groups to maintain high standards of water safety and compliance.
• Lead by example in delivering exceptional customer service.
• Conduct regular safety inspections and monitor aquatic attractions and equipment.
• Maintain facility cleanliness, presentation and hygiene standards.
• Respond to and record accidents, incidents and customer feedback.
• Process admissions and kiosk sales, including cash handling.
• Undertake water testing and assist with facility maintenance activities.
• Support Learn to Swim programs, community events and recreational activities.
• Help promote the facility and encourage community participation.

Skills

CPR Certification

Pool Operator Certificate

Water safety

Emergency response

Communication skills

Customer focus

Calm under pressure

Leadership

Job description

Duty Manager, St Arnaud - Regional Victoria

Make a Splash This Summer. Lead with Confidence as a Duty Manager!

Looking for a role where no two days are the same? Love working with people and making a real difference in your community?

Northern Grampians Shire Council is seeking an enthusiastic, safety-focused Leisure Assistant (Duty Manager) to join our aquatic facilities team. From ensuring the safety of our patrons to leading day-to-day pool operations, this hands-on role is perfect for someone who thrives in a fast-paced environment and enjoys taking responsibility.

Be part of a team that creates safe, welcoming and memorable experiences for locals and visitors alike, while developing your leadership skills in a fun and rewarding setting.

About Northern Grampians Shire Council

Northern Grampians Shire Council has a diverse employment base, across 14 worksites across the beautiful Grampians Region in Victoria. We offer flexible work arrangements, providing access to relevant training and professional development opportunities with a variety of employee benefits. We promote innovation, responsiveness, respectfulness and continuous improvement as our core values. Being a smaller organisation, we can provide you with opportunities to act in leadership roles, transition between teams and participate in a range of collaborative projects with other team members or the wider community. We provide a supportive and flexible environment that values the balance between work and our employees' personal lives.

About the role

As a Duty Manager, you will play a key leadership role in the daily operation of our aquatic facilities, ensuring patrons enjoy a safe, clean and enjoyable experience.

You will:

• Take responsibility for the facility during your shift, managing operations and responding to incidents as required.
• Supervise patrons and user groups to maintain high standards of water safety and compliance.
• Lead by example in delivering exceptional customer service.
• Conduct regular safety inspections and monitor aquatic attractions and equipment.
• Maintain facility cleanliness, presentation and hygiene standards.
• Respond to and record accidents, incidents and customer feedback.
• Process admissions and kiosk sales, including cash handling.
• Undertake water testing and assist with facility maintenance activities.
• Support Learn to Swim programs, community events and recreational activities.
• Help promote the facility and encourage community participation.

About you

You are a confident and reliable leader who is passionate about safety, customer service and creating positive community experiences.

You will bring:

• Current ARC-recognised CPR qualification.
• Pool Operators Certificate (or equivalent).
• Strong knowledge of aquatic supervision, water safety and emergency response procedures.
• Understanding of aquatic industry legislation, public safety requirements and health and safety regulations.
• Experience in water quality testing and treatment.
• Excellent communication and interpersonal skills.
• A strong customer-focused approach.
• The ability to remain calm under pressure and make sound decisions.
• Confidence to lead staff, respond to incidents and take responsibility as Duty Manager.

Benefits include:

• Training and professional development
• Supportive team environment
• Salary packaging, including remote area housing allowances and novated leases
• Paid leave options, including purchased leave and paid parental leave
• Employee Assistance Program
• The chance to enjoy the region’s beautiful landscapes and biodiversity

Diversity & Inclusion

Northern Grampians Shire Council is committed to being an inclusive and welcoming employer that reflects the communities we serve. We value and celebrate diversity in all its forms, including gender, sexuality, culture, faith, ability, family structure and identity, and encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse communities, and LGBTIQA+ people. We are also committed to the safety and wellbeing of all children and young people.

Recruitment support

If you require any adjustments throughout the recruitment process to participate, please contact us at *******@ngshire.vic.gov.au

All appointments are subject to satisfactory:

• Police Record Check
• Medical/ Health Assessment
• Working with Children Check