Lead Aquatic Duty Manager: Safety & Community Experience

Council Jobs; Stawell; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Training and professional development

Supportive team environment

Salary packaging incl. remote area

Job summary

Northern Grampians Shire Council is seeking a proactive Duty Manager for our St Arnaud aquatic facilities, responsible for daily operations, safety, and guest experiences.

You will lead the team, conduct safety checks, manage admissions, and support Learn to Swim programs and community events, all while delivering outstanding customer service in a fast-paced, community-focused environment. This role offers opportunities to contribute to local recreation and wellbeing.

Qualifications

• Requires ARC CPR qualification and Pool Operator Certificate.
• Strong knowledge of water safety and emergency procedures.
• Understanding of health, safety and aquatic industry regulations.
• Experience in water quality testing is preferred.

Responsibilities

• Take responsibility for the facility during your shift, managing operations and responding to incidents as required.
• Supervise patrons and user groups to maintain high standards of water safety and compliance.
• Lead by example in delivering exceptional customer service.
• Conduct regular safety inspections and monitor aquatic attractions and equipment.
• Maintain facility cleanliness, presentation and hygiene standards.
• Respond to and record accidents, incidents and customer feedback.
• Process admissions and kiosk sales, including cash handling.
• Undertake water testing and assist with facility maintenance activities.
• Support Learn to Swim programs, community events and recreational activities.
• Help promote the facility and encourage community participation.

Skills

CPR Certification

Pool Operator Certificate

Water safety

Emergency response

Communication skills

Customer focus

Calm under pressure

Leadership

Job description

Northern Grampians Shire Council is seeking a proactive Duty Manager for our St Arnaud aquatic facilities, responsible for daily operations, safety, and guest experiences.

You will lead the team, conduct safety checks, manage admissions, and support Learn to Swim programs and community events, all while delivering outstanding customer service in a fast-paced, community-focused environment. This role offers opportunities to contribute to local recreation and wellbeing.