Duty Manager - Rydges World Square

EVT Limited; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

50% off dining and stays across EVT

$2 movie tickets + discounts on Gold +

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Community & volunteering opportunities

Job summary

Rydges World Square, part of EVT Limited, is seeking a Duty Manager to lead on-shift operations, champion guest experience and keep the hotel running smoothly in the absence of senior management.

You will coordinate across departments, respond to guest concerns, drive room rate and occupancy, and support Front Office teams. EVT offers Daymaker culture, with perks from day one including dining discounts and career growth.

Qualifications

• Experience in a Duty Manager or senior Front Office role within a hotel.
• Calm leadership style and ability to lead the team on shift.
• Strong guest relations and conflict resolution skills.
• Commercial awareness including yield management and room-rate concepts.
• Knowledge of hotel IT systems, security, WH&S and cash handling.
• Proficient in hotel computer/IT systems and fire/evacuation procedures.
• Proactive communicator ensuring department alignment.

Responsibilities

• Oversee and coordinate hotel operations across all departments during your shift - ensuring staffing, standards and service are on point at all times.
• Be the go-to for guests: greet, assist, resolve complaints and proactively handle any issues with professionalism and genuine care.
• Drive room rate and occupancy outcomes through yield awareness, upselling and close liaison with key departmental teams.
• Maintain the hotel duty log, report all incidents, and lead the hotel through any crisis or evacuation situation.
• Monitor departmental expenses, assist with rostering, and ensure financial controls and cashiering procedures are followed.
• Direct and support Front Office personnel, contribute to training and development, and keep staff portfolios and checklists up to date.
• Ensure hotel security, asset protection and WH&S compliance are maintained throughout every shift.

Skills

Guest relations

Leadership

Yield management

Hotel systems

Calm under pressure

Staff training

Communication

Job description

About EVT: Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

The Role

As Duty Manager at Rydges World Square, you are the face and custodian of the hotel on shift - coordinating operations across all departments, championing the guest experience, and keeping everything running smoothly in the absence of senior management. From VIP arrivals to guest complaints to crisis response, you're the one who holds it all together with calm, confidence and a genuine service spirit.

Key Responsibilities

• Oversee and coordinate hotel operations across all departments during your shift - ensuring staffing, standards and service are on point at all times.
• Be the go-to for guests: greet, assist, resolve complaints and proactively handle any issues with professionalism and genuine care.
• Drive room rate and occupancy outcomes through yield awareness, upselling and close liaison with key departmental teams.
• Maintain the hotel duty log, report all incidents, and lead the hotel through any crisis or evacuation situation.
• Monitor departmental expenses, assist with rostering, and ensure financial controls and cashiering procedures are followed.
• Direct and support Front Office personnel, contribute to training and development, and keep staff portfolios and checklists up to date.
• Ensure hotel security, asset protection and WH&S compliance are maintained throughout every shift.

What You’ll Bring

• Experience in a Duty Manager, Shift Manager or senior Front Office role within a hotel environment.
• Confident, calm leadership presence - you take charge on shift and bring the team with you.
• Strong guest relations skills with the ability to resolve complaints diplomatically and decisively.
• Commercial awareness - you understand yield management, room rates and the levers that drive revenue.
• Sound knowledge of hotel systems, financial controls, WH&S obligations and security procedures.
• Full working knowledge of hotel computer/IT systems and fire and evacuation procedures.
• A proactive communicator who keeps all departments informed and aligned.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Inclusive leader — values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds.