Duty Manager - Rydges World Square

EVT Limited; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining discount

Hotel stays discount

Movie tickets discount

Seasonal perks at Thredbo

Career growth across network

Paid parental leave

Community volunteering opportunities

Job summary

EVT Limited is seeking a hands-on Duty Manager to lead day-to-day hotel operations on shift, guiding the Front Office team and maintaining service standards. You’ll stay calm under pressure, make decisive calls, and ensure safety, guest satisfaction, and smooth operations across departments.

The role is full-time, based in Australia, with opportunities to drive occupancy, revenue and guest delight. We seek a leader who thrives on teamwork and on-floor presence, ready to elevate EVT’s hospitality

Qualifications

• Experience as a duty manager or similar in a branded or independent hotel.
• Ability to lead operations in absence of senior management and maintain service standards.
• Strong Front Office knowledge including rostering, arrivals/departures and coordination.
• Experience handling guest complaints and incident reporting with a solution-focused approach.
• Skills to drive occupancy and revenue through rate management and collaboration.
• Excellent communication and interpersonal skills across departments and with guests.

Responsibilities

• Lead and oversee hotel operations during shifts and assist other departments as needed.
• Supervise Front Office operations including staff presentation and punctuality.
• Maintain guest satisfaction by proactively resolving issues and promoting a welcoming service culture.
• Monitor security and safety procedures, ensuring WH&S compliance and incident management.
• Support rate management strategies and collaborate with departments to maximise sales.
• Ensure cross-department communication to optimize efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet targets.
• Manage staff training, rosters, overtime, leave and entitlements.
• Oversee cashiering, floats, tills and shift costs; record incidents in the duty log.

Skills

Guest service excellence

Team leadership

Front Office operations

Incident reporting

Rate management

Safety compliance

Job description

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About the role: As Duty Manager, you’ll lead the day-to-day running of the venue, making sure every guest has a smooth, memorable experience from start to finish. You’ll guide and support your team on shift, step in where needed, and keep service, safety and standards on track. When things get busy or something unexpected comes up, you’ll stay calm, make good calls and keep the team moving. This is a full-time role for a hands-on leader who enjoys being on the floor and bringing out the best in people.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.
• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.
• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.
• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.
• Manage cashiering, floats, tills and shift costs in line with budget, and record and report all incidents in the duty log.
• Resolve guest requests and complaints quickly and professionally, and manage the hotel complaint system and feedback log.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.
• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.
• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.
• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos — no one’s too big for the small things.
• Owner’s mindset — acts on data/feedback; ships improvements.
• Hands-on and non-hierarchical — leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.
• Base salary starting from $83,370 plus super.

We welcome applicants from all backgrounds