Duty Manager - Rydges World Square

EVT; Sydney; On-site; AUD 75,000 - 92,000; Full time

Benefits offered by this job

Dining & stays discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT is hiring a Duty Manager to lead daily hotel operations on shift, providing hands-on leadership on the floor and ensuring excellent guest experiences across our venues. You’ll guide the team, manage frontline service, and uphold safety and standards in a busy, guest-focused environment.

This full-time role entails rostering, quick decision-making, and close collaboration with Front Office and other departments to maximise occupancy and revenue.

Qualifications

• 1+ years of experience in a duty manager role or similar within a branded or independent hotel.
• Ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.
• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.
• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.
• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.

Responsibilities

• Lead and oversee hotel operations during shifts across departments.
• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards.
• Maintain high guest satisfaction by resolving issues and promoting a welcoming service culture.
• Monitor hotel security and safety procedures, ensuring WH&S compliance and incident management.
• Drive occupancy and revenue by supporting rate management strategies and cross-department collaboration.
• Ensure effective communication across departments to support operational efficiency and guest experience.
• Assist with rostering, staffing levels, and cost control to meet financial targets.
• Manage staff including training, rostering and overtime, annual leave, and entitlements.
• Handle cashiering, floats, tills and shift costs in line with budget and document incidents.

Skills

Duty manager experience

Lead hotel operations

Front Office operations

Guest satisfaction

Security & safety

Rate management

Communication

Team coordination

Job description

About EVT:

Rydges World Square is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140entertainment experiences like Event Cinemas and Moonlight Cinemas, 150award winningrestaurants and bars, and 80+ hotels, including QT, Rydges,Atura,LyLo, Independent CollectionandAustralia’s most lovedyear roundalpine resort,Thredbo.Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Onceyou’rein,there’sno limits on where your career could take you.

About the role:

As Duty Manager, you’ll lead the day-to-day running of the venue, making sure every guest has a smooth, memorable experience from start to finish. You’ll guide and support your team on shift, step in where needed, and keep service, safety and standards on track. When things get busy or something unexpected comes up, you’ll stay calm, make good calls and keep the team moving. This is a full-time role for a hands-on leader who enjoys being on the floor and bringing out the best in people.

Key Responsibilities

• Lead and oversee hotel operations during shifts and assist any department when required, ensuring smooth coordination in the absence of senior management.


• Support and supervise Front Office operations, ensuring staff presentation, punctuality, and service standards are consistently met.


• Maintain a high level of guest satisfaction by proactively resolving issues, managing complaints, and promoting a welcoming service culture.


• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.


• Drive occupancy and revenue by supporting rate management strategies and collaborating with key departments to maximise sales opportunities.


• Ensure effective communication across departments to support operational efficiency and guest experience.


• Assist with rostering, staffing levels, and cost control to meet financial targets and maintain service quality.


• Effectively manage staff including training, rostering and monitoring of overtime, annual leave, days in lieu, staff breaks and other staff entitlements.


• Manage cashiering, floats, tills and shift costs in line with budget, and record and report all incidents in the duty log.


• Resolve guest requests and complaints quickly and professionally, and manage the hotel complaint system and feedback log.

What You’ll Bring

• 1+ years of experience a duty manager role or similar within a branded or independent hotel.


• The ability to lead hotel operations in the absence of senior management, ensuring smooth and professional service delivery.


• Strong understanding of Front Office operations, including rostering, guest arrivals/departures, and team coordination.


• Demonstrated experience in managing hotel security, guest complaints, and incident reporting with a solution-focused approach.


• Skilled in driving occupancy and revenue through effective rate management and collaboration with key departments.


• Excellent communication and interpersonal skills, fostering positive relationships across departments and with guests.


• Ability to promote hotel features and services, cultivating a strong sales culture and enhancing guest experience.

How You Work

• Daymaker ethos - no one’s too big for the small things.


• Inclusive leader - values diverse perspectives; builds belonging.


• Owner’s mindset - acts on data/feedback; ships improvements.


• Hands‑on and non-hierarchical - leads from the front.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.


• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.


• Seasonal perks at Thredbo.


• Rapid career growth across our hotel & entertainment network.


• Paid parental leave; community & volunteering opportunities.


• Base salary starting from $83,370 plus super.

We welcome applicants from all backgrounds.