Duty Manager: Lead Operations & Guest Experience

Aus Venue Co.; Naracoorte; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Staff discounts across AVC venues

Leadership development through AdVanCe

Career progression across 260+ venues

Permanent full-time position

Job summary

Australian Venue Co. is seeking a Duty Manager to lead day-to-day venue operations across food and beverage.

You will deliver exceptional guest experiences, coach a front-of-house team, and handle opening/closing procedures while ensuring compliance and smooth daily operations. The role requires strong leadership, rostering experience, and excellent communication skills, with flexibility for evenings, weekends, and public holidays.

Qualifications

• Proven leadership in hospitality operations.
• Strong guest service orientation and communication.
• RSA certificate is required.
• Experience coaching front-of-house teams and rostering.

Responsibilities

• Lead day-to-day venue operations across food and beverage.
• Deliver exceptional guest experiences while upholding service standards.
• Coach, develop and motivate front-of-house team members.
• Open and close the venue ensuring smooth daily operations.
• Support labour management, venue presentation and compliance.
• Manage cash handling, end-of-day reconciliation and reporting.
• Handle customer enquiries and resolve issues professionally.
• Collaborate with Venue Manager to drive operational success.

Skills

Leadership

Guest service

RSA

Team coaching

Budgeting

Problem solving

Rostering experience

Proficient computer skills

Job description

Australian Venue Co. is seeking a Duty Manager to lead day-to-day venue operations across food and beverage.

You will deliver exceptional guest experiences, coach a front-of-house team, and handle opening/closing procedures while ensuring compliance and smooth daily operations. The role requires strong leadership, rostering experience, and excellent communication skills, with flexibility for evenings, weekends, and public holidays.