Duty Manager: Lead Store Operations & Customer Experience

ALDI Stores; Sydney; On-site; AUD 41,000 - 56,000; Full time

Benefits offered by this job

MyALDI Wellbeing program

Health insurance

Paid parental leave

Compassionate leave

Job summary

ALDI Stores is seeking a Duty Manager to lead store operations, supervise shifts, and deliver outstanding customer service. You’ll open/close, guide the team, train new staff, and ensure shelves are stocked while maintaining safety.

This role emphasizes leadership, teamwork, and daily problem solving within a fast-paced retail environment. The position offers a 35-hour weekly contract with evenings and weekends required, a strong training path, and opportunities for internal promotion within

Qualifications

• Experience leading store teams and supervising shifts.
• Strong customer service orientation and professionalism.
• Ability to train and onboard new team members.
• Effective communication with colleagues at all levels.
• Ability to manage workload and stay composed during busy periods.
• Lead by example to foster a positive team environment.

Responsibilities

• Open and close the store and supervise shifts.
• Provide clear, constructive feedback to the team.
• Assist in training and onboarding team members.
• Serve customers at registers with a smile.
• Keep shelves stocked so customers can find favourites.
• Maintain safety and promptly address incidents or hazards.

Skills

Leadership

Teamwork

Customer service

Communication

Training

Problem solving

Job description

ALDI Stores is seeking a Duty Manager to lead store operations, supervise shifts, and deliver outstanding customer service. You’ll open/close, guide the team, train new staff, and ensure shelves are stocked while maintaining safety.

This role emphasizes leadership, teamwork, and daily problem solving within a fast-paced retail environment. The position offers a 35-hour weekly contract with evenings and weekends required, a strong training path, and opportunities for internal promotion within