Duty Manager: Lead Store Operations & Customer Experience

Michael's IGA Group; Greater Shepparton; On-site; AUD 65,000 - 80,000; Full time

Job summary

Fairley's IGA in Shepparton is seeking an experienced Duty Manager to lead a hands-on team and ensure stock availability and exceptional store presentation. You will drive customer engagement and uphold high standards of service.

The role is full-time, 38 hours per week, Sunday to Thursday, with an attractive base salary plus 12% superannuation. You’ll coach staff, manage rostering, and support store operations and compliance.

Qualifications

• Experience in management and rostering.
• Strong leadership and ability to coach a team.
• Experience with stock ordering/merchandising and store presentation.
• Police check is required for this role.

Responsibilities

• Develop and coach your team.
• Take a one team approach to meet sales targets, cost control and rostering.
• Presentation, merchandising and stock management.
• Meet audit and compliance standards.
• Assist Store and Assistant Manager with operations.
• Assist in storeroom and delivery duties.

Skills

Leadership

Team coaching

Rostering

Stock management

Merchandising

Time management

Problem solving

Forklift license

Job description

Fairley's IGA is a market leading independent grocer. We have a strong focus on delivering an exceptional experience to our customers in range, quality, service and competitive pricing. We are seeking to recruit an experienced duty manager to join our team in Shepparton.

Attractive base salary + 12% superannuation

About the role:

Sunday to Thursday Roster - Full-Time 38 hours per week

Our store in Shepparton has been an integral part of the community since for over 100 years. This is a rare chance to combine your passion and knowledge with your retail leadership experience while still progressing your career. The position is very much “hands on” and the applicant should be able to lead by example, particularly in manual movement of stock and shelf replenishment. You’ll take pride in ensuring that the store is well stocked and exceptionally presented, as well as welcoming and engaging for our customers.

As a Duty Manager you are responsible for the following tasks:

Developing and coaching your team

Take a one team approach to meet sales targets, cost control and rostering

Presentation, merchandising and stock management

Meet audit and compliance standards

Assist and work alongside the Store and Assistant Manager with all operations of the business

Assist in Storeroom and Delivery duties

Experience with electronic stock ordering

Experience in dealing with company representatives

Demonstrated experience in management, employee supervision and rostering

Excellent time management and problem-solving skills

Forklift license is preferred but not essential.

A police check is required for this role.

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