Duty Manager: Front Office Leader & Guest Experience

Rydges Hotels & Resorts; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% dining & stays

Seasonal perks Thredbo

Career growth EVT network

Paid parental leave

Volunteer opportunities

Job summary

Join Rydges Melbourne as a full-time Duty Manager, overseeing front office operations and acting as the hotel’s ambassador in the absence of the General Manager. You will lead the Front Office team, ensure staffing and service excellence, and drive guest satisfaction.

The role requires proven leadership in a hotel setting, a solid understanding of yield management and cost control, and flexibility to work weekends and public holidays. WH&S compliance and strong guest service skills are essential.

Qualifications

• Proven experience in a hotel Duty Manager or Front Office leadership role.
• Strong leadership and people-management skills.
• Knowledge of room yield management, pricing and cost control.
• Experience with hotel PMS and front office operations.
• Ability to work weekends and public holidays.
• Understanding of WH&S, emergency procedures and safety.

Responsibilities

• Lead the Front Office team, ensuring staffing, punctuality and service.
• Greet guests, host VIP and group arrivals, resolve requests quickly.
• Maximise RevPAR and occupancy, promote hotel features and upsell.
• Control costs, rostering, overtime, cashiering and tills per budget.
• Oversee safety, incident reporting, crisis management and evacuation.
• Coach the team and foster a high-performing culture.

Skills

Duty Manager exp

Leadership

Yield management

Guest service

Front office ops

WH&S knowledge

Roster flexibility

Tools

PMS (Property Management System)

Job description

Join Rydges Melbourne as a full-time Duty Manager, overseeing front office operations and acting as the hotel’s ambassador in the absence of the General Manager. You will lead the Front Office team, ensure staffing and service excellence, and drive guest satisfaction.

The role requires proven leadership in a hotel setting, a solid understanding of yield management and cost control, and flexibility to work weekends and public holidays. WH&S compliance and strong guest service skills are essential.