Duty Manager - Hands-On Retail Leader (Evenings & Weekends)

Spano Holdings Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Job summary

Spano Holdings Pty Ltd on the Gold Coast is seeking a hands-on Retail Supervisor to lead by example, keep the store well stocked and highly presentable for customers. You will run the store in the absence of the Store Manager and Grocery Manager and coach the team to deliver excellent service.

Roster includes rotating weekends, nights and days; a police check is required. Penalty rates apply for evenings and weekends where relevant. Strong leadership and customer service skills are essential.

Qualifications

• Previous supermarket or retail experience in a management or supervisory role.
• Strong leadership, organisational, and time-management skills.
• A proactive and hands-on management style.
• A passion for customer service and food retail.
• Excellent communication and problem-solving abilities.
• Ability to work effectively both independently and within a team.

Responsibilities

• Running of the store in the absence of the Store Manager and Grocery Manager
• Ensuring that customers are satisfied and employee interactions are positive.
• Handling cash and end of day checking
• Developing and coaching the team
• Presentation, merchandising and stock management
• Meet audit and compliance standards
• Assist in Storeroom and Delivery duties
• Minimise waste and drive operational efficiency

Skills

Retail management

Leadership

Time management

Hands-on management

Customer service

Problem solving

Job description

This is an opportunity to develop your knowledge and skills in retail leadership while still progressing your career. This is a “hands on” service-oriented role and the applicant should be able to lead by example and take pride in ensuring that the store is well stocked and exceptionally presented for our customers.

Key Responsibilities

Running of the store in the absence of the Store Manager and Grocery Manager

Ensuring that customers are satisfied and employee interactions are positive.

Handling cash and end of day checking

Developing and coaching the team

Presentation, merchandising and stock management

Meet audit and compliance standards

Assist in Storeroom and Delivery duties

Minimise waste and drive operational efficiency

What We’re Looking For

Previous supermarket or retail experience in a management or supervisory role

Strong leadership, organisational, and time-management skills

A proactive and hands-on management style

A passion for customer service and food retail

Excellent communication and problem-solving abilities

Ability to work effectively both independently and within a team

The remuneration for this position is higher in the evenings and on weekends where penalty rates apply.

Salary is available for the right candidate,

Roster is rotating weekends, including nights and day shifts.

A police check is required for this role.

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