Duty Manager / Customer Service Officer Qualified - Leisure Facilities

Latrobe City Council; Moe; On-site; AUD 58,000 - 69,000; Full time

Benefits offered by this job

Flexible working arrangements

Casual position opportunities

Job summary

Latrobe City Council is seeking Duty Manager / Customer Service Officer for Leisure Facilities across Moe/Newborough, Morwell, Churchill, Yallourn North and Moe pools. Positions are casual with strong emphasis on leadership, safety and excellent customer service.

You will supervise staff, oversee operations and support lifeguarding duties to ensure safe, welcoming facilities. Successful applicants will work with flexible arrangements and contribute to a positive community experience in

Qualifications

• Experience in safe operation of a facility, with policy adherence.
• Cash handling, accurate records and attention to detail.
• Knowledge of OH&S principles and safe work practices.
• Commitment to excellent customer service and teamwork.
• Current First Aid and pool lifeguard qualifications.

Responsibilities

• Provide leadership and oversee leisure facilities when a supervisor is not on duty.
• Ensure safety, presentation, cleanliness and smooth operation of facilities.
• Support customers with enquiries and resolve issues promptly.
• Monitor operations, manage hazards and assist in emergencies.
• Undertake lifeguarding duties to ensure patron safety.
• Maintain records, support cash handling and contribute to a positive team

Skills

Leadership

Customer service

Staff supervision

Decision making

Cash handling

Education

Provide First Aid Certificate (HLTAID011+)

Pool Lifeguard Qualification

Tools

Computer systems

Record keeping

Job description

Duty Manager / Customer Service Officer Qualified - Leisure Facilities

Multiple CasualPositions | Latrobe Leisure Moe/Newborough, Morwell and Churchill, YallournNorth and Moe Outdoor Pools

Duty Manager: $46.57 per hour (includes 25% casual loading)

Qualified Customer Service Officer (Lifeguard): $43.09 per hour (includes25% casual loading)

We're looking for Duty Managers to join our LeisureFacilities team. In this role, you'll lead the day-to-day operations of ourleisure centres and outdoor pools, ensuring a safe, welcoming and enjoyableexperience for customers while supporting staff and maintaining highoperational standards across our facilities.

This is a great opportunity to take on a leadership role ina dynamic community environment, helping people stay active, connected andengaged while contributing to the safe and successful operation of Council'sleisure facilities.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a realimpact in your community while working in an inclusive, supportive and childsafe environment that values your growth and wellbeing. We offer:

• Opportunitiesto support your learning, development and career progression
• Acollaborative team environment where you'll feel supported and connected
• Meaningfulwork where you can make a difference in the community
• Apositive and inclusive workplace culture
• Flexibleworking arrangements to support your work-life balance

Join a team that supports you to thrive and empowers you togrow your career, right here in the heart of Gippsland.

What You'll Be Doing

• Provideleadership and operational oversight of leisure facilities when a LeisureFacilities Leader is not on duty, including supervising rostered staff.
• Ensurethe safety, presentation, cleanliness and smooth operation of indoor andoutdoor leisure facilities.
• Supportcustomers through professional service, responding to enquiries andresolving issues in a timely manner.
• Monitorfacility operations, manage hazards and support emergency responseprocedures when required.
• Undertakelifeguarding duties to ensure the safety and enjoyment of patrons usingaquatic facilities.
• Maintainoperational records, support cash handling processes and contribute to apositive team environment.

About You

You are a confident and motivated leader who enjoys workingwith people and creating positive customer experiences. You thrive in a teamenvironment, communicate effectively and are committed to maintaining safe,welcoming and well-presented facilities.

You bring strong decision-making skills, attention to detailand the ability to remain calm under pressure. Whether supervising staff,supporting customers or responding to operational issues, you take a proactiveand professional approach to your work.

Key Selection Criteria

• Demonstratedability to make sound decisions in line with policies and procedures toensure the safe operation of a facility.
• Experiencein cash handling, computer systems and maintaining accurate records with astrong attention to detail.
• Demonstratedunderstanding of Occupational Health and Safety principles and safe workpractices.
• Demonstratedcommitment to excellent customer service and the ability to workeffectively as part of a team.
• CurrentProvide First Aid Certificate (HLTAID011 or higher)
• CurrentPool Lifeguard Qualification

Desirable Qualifications

• PoolOperations Certificate
• CertificateIII or IV in Fitness

Please note that this role includes facility supervisionresponsibilities and is therefore only available to applicants aged 18 yearsand over.

We encourage applications from candidates with diversebackgrounds and experiences, even if you don't meet every requirement.Successful applicants will be required to apply for andsatisfactorily obtain a National Police Check and Working with Children'sCheck.

Interested or want to learn more?

Contact Wade Anderson, Leisure Facilities Leader on 0477585 ***. All discussions about recruitment at Council are confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating a safe, inclusive and respectful workplace where everyone feels they belong. We have zero tolerance for child abuse and are committed to maintaining a childsafe organisation. Our recruitment practices reflect this. We value diversityand welcome applications from people of all backgrounds, experiences andidentities, including Aboriginal and Torres Strait Islander peoples.

To learn more about how we support diversity, inclusion andbelonging, visit our Opportunities for Every Talent page. We are committed toproviding an inclusive recruitment process and offer support through ourIndigenous Employment Program for Aboriginal and Torres Strait Islanderapplicants. For further information, contact***************@latrobe.vic.gov.au or 1300 367 ***. If you requirereasonable adjustments at any stage of the recruitment process, please contactour Careers team at *******@latrobe.vic.gov.au or 5128 6113.