Duty Manager

EVT Limited; Canberra; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Discounts on Accor properties

Job summary

The Sebel Canberra Civic is seeking an independent and proactive Duty Manager to lead our team, working closely with the Hotel Manager to ensure brand standards and regulatory compliance while delivering exceptional guest and staff satisfaction.

This role includes shifts at The Sebel Canberra Campbell, providing variety and exposure across two properties and opportunities to advance within Accor’s hotel network.

Qualifications

• Proven experience in a similar role within hospitality.
• Ready to step up from a GSA or Supervisor to Duty Manager.
• Professional demeanor with a proactive, can-do attitude.

Responsibilities

• Embody and promote The Sebel brand as a stellar ambassador.
• Organize and plan daily activities, delegating tasks to meet operational goals.
• Lead and participate in hotel emergency procedures, ensuring safety regulations compliance.
• Communicate effectively with diverse stakeholders with clarity and adaptability.
• Collaborate with teams across the business to identify and implement solutions.

Skills

Hospitality experience

Leadership under pressure

Customer service

Decision making

First Aid certification

CPR certification

RSA ACT certification

Legal right to work in Australia

Education

Relevant qualifications or equivalent experience

Job description

Join Our Team as Duty Managers at The Sebel Canberra Civic!

About The Sebel Canberra Civic

Situated in the vibrant Civic CBD, The Sebel Canberra Civic offers guests exceptional access to Canberra’s business, retail, and entertainment districts. Our property features spacious, apartment-style rooms designed to provide a comfortable and luxurious home-away-from-home experience.

Position Summary

We are seeking a independent and proactive Duty Manager. If you are a smart, considerate problem solver who thrives on delivering exceptional customer experiences, this role is for you. Working closely with the Hotel Manager, you will lead our team to success, ensuring compliance with brand standards and regulatory requirements while maintaining high levels of guest and staff satisfaction.

This role will also include shifts at The Sebel Canberra Campbell, providing variety and exposure across two of The Sebel Canberra’s properties.

Responsibilities

• Embody and promote The Sebel brand as a stellar ambassador.
• Organize and plan daily activities, ensuring tasks are delegated effectively to meet operational goals.
• Lead and participate in hotel emergency procedures, ensuring compliance with safety regulations and local government requirements.
• Communicate effectively with diverse stakeholders, demonstrating clarity and adaptability.
• Collaborate with teams across the business to identify and implement solutions, contributing to our ongoing success.

Skills & Experience

• Proven experience in a similar role within the hospitality industry.
• Ready to step up from a Guest Service Agent (GSA) or Supervisor role to a Duty Manager position.
• Professional demeanor with a proactive "can-do" attitude.
• Demonstrated ability to make sound judgments under pressure and take on significant responsibilities.
• Ability to make calm, collected decisions in time-sensitive situations.
• Relevant qualifications or equivalent experience preferred.
• Must possess or obtain a First Aid certificate, CPR certificate, and ACT Responsible Service of Alcohol certificate.
• Legal right to work in Australia.

What We Offer

• Exciting career prospects and the opportunity to work with a dynamic team of industry professionals.
• Training and development opportunities within Accor, a globally recognized hospitality leader.
• A supportive work environment where your contributions are valued and rewarded.
• Discounts on accommodation and dining at Accor properties worldwide.

Join us at The Sebel Canberra Civic and be part of a team that is dedicated to excellence in every guest interaction.