Duty Manager

Waymark Hotels; Emerald; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Close-knit culture

Historic location in Emerald

Recognition and rewards

Job summary

Maraboon Tavern in Emerald is seeking a Duty Manager to oversee daily operations across our bar, restaurant, and accommodation. You will lead a dedicated team, drive service standards, and ensure every guest experience is exceptional.

The role requires proven hospitality leadership, positive energy in a fast-paced setting, and the ability to manage staffing, budgets, and compliance with regulations. Queensland RSA/RSG/RMLV credentials are expected or obtainable.

Qualifications

• Experience leading hospitality operations.
• Current QLD RSA, RSG, RMLV, Approved Managers & CLO (or ability to obtain).
• Positive attitude in a fast-paced, guest-focused environment.

Responsibilities

• Lead daily operations across bar, restaurant, and accommodation.
• Inspire, coach, and develop the team to deliver excellence.
• Resolve guest inquiries and issues to ensure memorable visits.
• Manage staffing, scheduling, and inventory while monitoring budgets.
• Ensure compliance with health, safety, and licensing requirements.

Skills

Hospitality leadership

Staff development

Customer service

Job description

Step into a key leadership position as Duty Manager, where you’ll ensure every guest has an extraordinary experience. This role is more than just a job—it’s a unique opportunity to grow your hospitality career in a supportive, community-driven environment at Maraboon Tavern.

What You’ll Do:

• Lead with Impact: Oversee daily operations across our vibrant bar, bustling restaurant, and welcoming accommodation, ensuring every detail is perfect.
• Inspire Your Team: Motivate, mentor, and develop our passionate staff, fostering a culture of excellence and continuous improvement.
• Elevate Guest Experiences: Be the go-to person for our guests, handling inquiries, resolving issues, and making sure every visit is memorable.
• Drive Success: Manage staffing, scheduling, and inventory, while keeping an eye on budgets and ensuring we’re always operating efficiently.
• Champion Safety and Compliance: Ensure we meet all health, safety, and licensing regulations, keeping our team and guests safe.

Why You’ll Love Working with Us:

• Growth Opportunities: We believe in investing in our people. You’ll have access to ongoing training and development programs designed to help you grow into a top hospitality leader.
• Close-Knit Culture: At Maraboon Tavern, we’re more than just colleagues—we work hard, support one another, and take pride in our unique community.
• Historic Location: Enjoy the perks of living and working in Emerald, a thriving regional town with a welcoming atmosphere and plenty of opportunities for outdoor activities.
• Recognition and Rewards: We celebrate our team’s achievements with regular recognition, incentives, and opportunities for advancement.

What We’re Looking For:

• A proven leader with experience in hospitality management.
• Current QLD RSA, RSG, RMLV, Approved Managers & CLO (or ability to obtain)
• Someone with a positive attitude who thrives in a close-knit, fast-paced environment.
• A team player who is passionate about delivering exceptional guest service.
• Strong communication skills and the ability to solve problems on the go.
• Flexibility to work evenings, weekends, and public holidays.
• Knowledge of hospitality regulations and financial management.

About Us:

Located in the heart of Emerald, Maraboon Tavern is a beloved destination for both locals and travellers. Known for its warm hospitality, lively atmosphere, and welcoming environment, we pride ourselves on delivering exceptional service and creating memorable experiences. At Maraboon Tavern, we foster a culture of passion, innovation, and teamwork.