Duty Manager

Holiday Inn; City of Parramatta; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Paid birthday leave

global IHG employee discount program

complimentary meals on shift

positive working environment

development opportunities and career

Close to public transport

on site parking available

Job summary

Holiday Inn Parramatta is seeking a Duty Manager to oversee daily Front Office operations and lead a talented team to deliver consistently high service standards. You will manage guest inquiries, resolve issues, and ensure smooth check-ins and check-outs across busy periods.

You will work under the Front Office Manager, uphold safety and service protocols, and model positive interactions with guests. Join an inspirational team focused on personal growth and a memorable guest experience.

Qualifications

• Minimum 1 year experience as a Duty Manager or similar role.
• Passion for delivering exceptional guest service with a positive attitude.
• Excellent communication, attention to detail, problem-solving and leadership skills.
• High computer literacy – Excel and Opera experience.
• RSA and First Aid qualifications or willingness to obtain.
• Availability for shifts over 7 days (7am-3pm, 3pm-11pm).

Responsibilities

• Manage and support the Front Office Team ensuring guest expectations are met.
• Oversee hotel operation in the absence of the General Manager.
• Lead by example when attending to guest requests.
• Take initiative to ensure positive and productive guest interactions.
• Handle guest requests, inquiries and complaints professionally and promptly.
• Ensure Front Office procedures are completed to standards.
• Oversee arrivals and departures, including VIPs and special guests.
• Assist with check-in and check-out of guests following procedures.
• Ensure health and safety of patrons, guests and staff.

Skills

Leadership

Communication

Problem-solving

Attention to detail

Guest service mindset

Tools

Excel

Opera

Job description

Holiday Inn Parramatta boasts 181 modern contemporary accommodation rooms, 7 spacious function rooms along with restaurant Twenty One Fifty and lobby bar, located in the heart of Parramatta.

Holiday Inn Parramatta is part of IHG® Hotels & Resorts and is one of the world’s leading hotel companies, with hotels across more than 100 countries.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience.Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team.

Duty Manager

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. Reporting to the Front Office Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise.

Join our extraordinary team where we support your personal growth and well being and will be a valued member of an inspirational team. The Hotel Duty Manager is dedicated to providing a memorable experience and create that connection with our guests, at every stage of their stay.

In this role you will:

• Manage and support the Front Office Team ensuring that guest expectations are met.
• Manage the hotel operation in the absence of the General Manager.
• Lead by example when attending to guest requests.
• Take initiative to ensure that interactions with our guests are positive and productive.
• Handle guest requests, inquiries and complaints professionally and promptly.
• Ensure that procedures relating to Front Office are completed in line with agreed standards
• Oversee and coordinate all arrivals and departures including special guests and VIP's.
• Assist with check-in and check-out of guests, ensuring all procedures are adhered to.
• Being responsible for the health and safety of all patrons, guests and staff members.

Qualifications and requirements

• Minimum 1 year experience as a Duty Manager or similar role
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, attention to detail, problem-solving, and leadership skills
• High level of computer literacy –Excel and Opera experience
• RSA and First Aid qualifications or be willing to obtain
• Be available for a variety of shifts over 7 days availability, 7am-3pm, 3pm-11pm.

You must live in Australia and have permanent work rights.

Employee Benefits

• Paid birthday leave
• global IHG employee discount program
• complimentary meals on shift
• positive working environment
• development opportunities and career progression.
• Close to public transport
• on site parking available.