Duty Manager

Matthews Hospitality; City of Mount Gambier; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Casual start

Permanent pathway

Ownership of shifts

Leadership development

Family-owned business

Job summary

Matthews Hospitality is seeking a Duty Manager for Mount Gambier Hotel to lead the bar and bistro team during service and support nightly operations. You will work hands-on, supervise the floor, brief staff, assign tasks and ensure guest satisfaction across busy periods.

The role involves night and weekend shifts, gaming room closes after proper training, and close collaboration with hotel management to uphold standards and safety. A hands-on leader with a commitment to service is essential.

Qualifications

• Experience leading hospitality teams in hotels, bars or bistros.
• Hands-on bar and food service skills.
• Calm, practical approach to guest concerns and operational challenges.
• Willingness to obtain or maintain required training and approvals.

Responsibilities

• Lead bar and bistro service during peak periods and service hours.
• Work hands-on behind the bar and on the floor to support the team.
• Brief and allocate duties, coordinate breaks and coaching.
• Maintain service standards and respond to guest inquiries professionally.
• Oversee gaming room closes and security procedures after training.

Skills

Leadership

Bar & Bistro Service

Team Training

Guest Experience

Shift Coordination

Cash Handling

Safety & Compliance

Job description

ABOUT YOU!

You’re an experienced hospitality leader who enjoys a busy service and knows how to keep a team organised, motivated and focused on the guest experience. You’re confident leading bar and bistro operations, supporting the team through peak periods and taking responsibility for closing the hotel. You communicate clearly, make sound decisions and lead by example.

You bring:

• Previous leadership experience essential, ideally within a hotel, bar or bistro
• Strong hands-on bar and food service skills
• Confidence coordinating service, allocating duties and keeping standards consistent
• The ability to train, motivate and support team members
• A calm, practical approach to guest concerns and operational challenges
• Attention to detail in presentation, cleanliness, cash handling and security
• Gaming experience and a minimum of RSG 1 training highly preferred

THE NON-NEGOTIABLES

• Current Responsible Service of Alcohol and RP Badge
• Availability to work nights and weekends, including late finishes and gaming room closes
• Availability across a roster that includes public holidays
• Willingness to obtain or maintain the training and approvals required for your duties
• A hands-on approach, working alongside the team throughout service
• A commitment to responsible service, workplace safety and professional standards
• Full Australian working rights and lives locally to Mount Gambier

WHY YOU’LL LOVE IT

• Initially casual, with the option to move into permanent employment if desired
• Take ownership of your shifts and help shape a positive team and guest experience
• Build your leadership skills across bar, bistro and gaming operations
• Access development and career opportunities across Matthews Hospitality
• Join a South Australian family-owned business that values its people

ABOUT THE JOB

As Duty Manager, you’ll lead the bar and bistro team during service and support the smooth operation of the hotel. The role includes night and weekend shifts, late finishes and responsibility for gaming room closes, once appropriately trained and authorised. Working closely with hotel management, your responsibilities will include:

• Leading bar and bistro service, keeping the team organised and responsive to guest needs
• Working hands-on behind the bar and on the floor
• Briefing the team, allocating duties and coordinating breaks around service demands
• Setting clear expectations and coaching team members to maintain service standards
• Handling guest enquiries, feedback and concerns professionally
• Overseeing gaming room closes in line with required procedures and authorisations
• Completing cash reconciliation, securing funds and following hotel closing and security procedures
• Monitoring stock, minimising waste and maintaining service readiness
• Upholding cleanliness, presentation, responsible service and workplace safety standards
• Recording incidents, reporting maintenance issues and providing clear management handovers

ABOUT MATTHEWS HOSPITALITY

Mount Gambier Hotel is part of Matthews Hospitality, a South Australian family-owned hotel group with a long history of bringing people together through great hospitality. We value professional standards, honesty and integrity, respect and compassion, empowering others and showing up for success. Our philosophy is simple: Making others feel good, feels great!

Speak soon!

Mount Gambier Hotel

SA 5290