Duty Manager

Travel-Leisure-Co; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Professional Development Funding

Discounted Hotel & Resort stays

Subsidised Private Health Insurance (p

Job summary

Travel + Leisure Co. in Melbourne seeks a Duty Manager to support the Front Office Manager in daily operations, greeting owners and guests, and providing local information. You will lead a team, resolve guest issues, and help promote Vacation Ownership products in collaboration with Sales & Marketing.

The role requires Front Office supervisory experience, Opera PMS knowledge, and strong communication, with flexibility to work evenings and weekends as needed.

Qualifications

• Proven experience in a Front Office supervisory role.
• Knowledge of Opera PMS or similar PMS systems.
• Excellent communication skills, both written and verbal.
• Detail oriented with strong multitasking ability under pressure.
• Positive, proactive approach and guest-focused mindset.
• Bookkeeping/finance experience is highly regarded.

Responsibilities

• Greet and register owners and guests and provide information about local area attractions.
• Assist Front Office Manager in daily operations and guest issue resolution.
• Support administration tasks and oversee a team to maintain service standards.
• Collaborate with Sales & Marketing to introduce guests to Vacation Ownership products.
• Lead and train the team to promote high levels of customer service.

Skills

Front Office supervision

Excellent communication

Time management

Negotiation & problem solving

MS Office proficiency

Bookkeeping/finance experience

Tools

Opera PMS

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.At Travel + Leisure Co., we are vacation connoisseurs. Come join the fun of putting the world on vacation.How You'll ShineIf you enjoy working in an environment where no two days are the same, join our Melbourne team as a Duty Manager today!The Duty Manager will be responsible for supporting the Front Office Manager in the daily operations of the Front Office including greeting and registering owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise. The Duty Manager will also The successful candidate will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.In this unique position you will have the opportunity to work collaboratively with our Sales & Marketing teams to introduce Guests to our Vacation Ownership product, Club Wyndham.How You’ll Be RewardedBuild your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:Professional Development FundingDiscounted Hotel & Resort stays globallySubsidised Private Health Insurance (following successful probation completion)Birthday leave to celebrate your special dayWhat You'll BringTo be considered for this great opportunity it is essential that you have the following skills and attributes:Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years is desirable)Knowledge of hotel property management systems, Opera preferredEvents experience highly regardedExcellent communication skills, written, verbal and active listeningDetail focused with an organised approach and ability to multitaskPositive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectationsExceptional time management skills and the ability to work under pressureStrong negotiation and problem solving skillsProficiency in using a computer and Microsoft Office applicationsBookkeeping /finance experience is highly regardedImmaculate presentation and grooming standardsAbility to work a flexible roster, including evenings, weekends and school and public holiday periodsThe capability to work in a fast-paced environment both as part of a team and autonomouslyWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.