Duty Manager

Seaton Hotel; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive leadership

EAP program

Autonomy

Career progression

Training & development

Team culture

Discounts & benefits

Job summary

The Seaton Hotel in Adelaide is seeking an experienced Gaming / Duty Manager to lead the bar, bistro, gaming room and sports bar on a rotating roster.

You’ll supervise shifts, ensure gaming compliance and deliver consistent guest service, while coaching the team to maintain a busy, welcoming venue.

This role suits a calm, hands-on leader with strong communication skills and a commitment to teamwork in a lively hospitality environment.

Qualifications

• Previous hospitality leadership, duty management or supervisory experience.
• Current RSA, RP and relevant Gaming qualifications.
• Strong knowledge of gaming compliance and venue operations.
• Excellent communication and customer service skills.
• Availability across a rotating roster including nights, weekends and public holidays.
• Calm, practical and solutions-focused approach.
• Ability to work autonomously and make sound operational decisions.
• Positive attitude and team-focused mindset.

Responsibilities

• Lead and supervise daily venue operations across the bar, bistro and gaming areas.
• Maintain high standards of gaming compliance, including RP, Advanced Gaming and H&L reporting requirements.
• Manage opening and closing procedures, including cash handling and reconciliation.
• Support, coach and guide team members to deliver consistent and engaging service.
• Handle guest enquiries and resolve issues confidently and professionally.
• Maintain high standards of venue presentation, safety and responsible service.
• Make sound operational decisions to keep shifts running smoothly.
• Contribute to a positive, supportive and team-focused workplace culture.

Skills

Hospitality leadership

Duty management

Supervisory experience

RSA certification

Responsible Gaming

Job description

The Seaton Hotel is a long-standing community venue known for its friendly service, busy bistro, strong local following and welcoming team. We’re on the lookout for an experienced Gaming / Duty Manager who loves hospitality, leads from the front and thrives in a busy, dynamic environment.

If you’re a confident venue leader who enjoys creating great guest experiences, supporting your team and keeping operations running smoothly, this is a fantastic opportunity to step into a key role within a respected and growing hospitality group.

About the Role

As Gaming / Duty Manager, you’ll play a key role in the day-to-day operation of the Seaton Hotel, overseeing our bar, bistro, gaming room and sports bar across a rotating roster of day, evening and weekend shifts.

You’ll lead the team on shift, maintain strong gaming and venue compliance standards, and ensure our guests receive friendly, consistent service every time they visit.

Key responsibilities include:

• Lead and supervise daily venue operations across the bar, bistro and gaming areas
• Maintain high standards of gaming compliance, including RP, Advanced Gaming and H&L reporting requirements
• Manage opening and closing procedures, including cash handling and reconciliation
• Support, coach and guide team members to deliver consistent and engaging service
• Handle guest enquiries and resolve issues confidently and professionally
• Maintain high standards of venue presentation, safety and responsible service
• Make sound operational decisions to keep shifts running smoothly
• Contribute to a positive, supportive and team-focused workplace culture

About You

You’re a confident and approachable hospitality leader who stays calm under pressure, enjoys working with people and isn’t afraid to get hands-on when the venue gets busy. You take pride in running a great shift, supporting your team and creating an experience that keeps guests coming back.

We’re looking for someone with:

• Previous hospitality leadership, duty management or supervisory experience
• Current RSA, RP and relevant Gaming qualifications
• Strong knowledge of gaming compliance and day-to-day venue operations
• Excellent communication and customer service skills
• A calm, practical and solutions-focused approach
• The confidence to work autonomously and make sound operational decisions
• Availability across a rotating roster including nights, weekends and public holidays
• A positive attitude, reliable work ethic and genuine commitment to team culture

What We Offer

We’re committed to creating a workplace where our people feel supported, valued and able to grow their careers in hospitality.

• A supportive, people-focused leadership team
• Access to a complimentary Employee Assistance Program (EAP) to support wellbeing
• Autonomy to make decisions and influence venue success
• Career progression across a growing hospitality group, including opportunities to step into more senior management roles
• Ongoing training and development across gaming, bar operations and venue management
• A great team culture and a well-established community venue you’ll be proud to lead
• Group-wide discounts and benefits

Find your place at Piermount

At Piermount Services, we are committed to fostering a diverse and inclusive workplace where individuality is respected and valued. We welcome applications from all qualified candidates, regardless of individual background or lived experience.

Thank you for your interest in joining our team. We aim to respond to all applications, regardless of the outcome. Due to the volume of submissions, some responses may be automated. We genuinely appreciate the time you've taken to research and apply.

Pubs, Bars & Clubs

The Seaton Hotel is the perfect venue for a romantic dinner, post-game footy celebrations, corporate lunches or get-togethers with family and friends.

There’s plenty of exceptional dining in Adelaide though it’s the little things that count: the weekly specials on a given day, the entertainment and the indescribable vibe of the venue.

The retro lounge area is the perfect spot for a pre dinner cocktail or to enjoy a good catch up with friends. With a relaxed vibe you’ll feel right at home. Exceptional customer service and comfortable surroundings make for a truly unique dining experience at The Seaton Hotel.

Source: This is an extract from the company's own website.

The Seaton Hotel is the perfect venue for a romantic dinner, post-game footy celebrations, corporate lunches or get-togethers with family and friends.

There’s plenty of exceptional dining in Adelaide though it’s the little things that count: the weekly specials on a given day, the entertainment and the indescribable vibe of the venue.

The retro lounge area is the perfect spot for a pre dinner cocktail or to enjoy a good catch up with friends. With a relaxed vibe you’ll feel right at home. Exceptional customer service and comfortable surroundings make for a truly unique dining experience at The Seaton Hotel.

Source: This is an extract from the company's own website.