Duty Free Store Manager | WSI

LagardèreAWPL; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parking - Based on location we offer

Dynamic Airport Environment - Work

Staff Discounts - Get exclusive

Career Development - We offer

Paid Parental Leave - We proudly

Employee Referral Program - Refer your

Wellbeing Leave - From day one

Employee Assistance Program - TELUS

Job summary

LagardèreAWPL in Sydney is seeking an experienced Store Manager to lead the Western Sydney International DF store operations, delivering profitable sales growth, exceptional customer experiences, and a high-performing team. Reporting to the Retail Performance Manager, you will ensure compliance with company standards and drive continuous improvement.

You will coach and recruit, manage labour budgets, monitor KPIs, optimise stock availability, and maintain best-in-class store standards in a

Qualifications

• Retail management experience in KPI driven sales environments.
• Strong leadership and coaching capabilities.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make commercial decisions.
• Experience managing labour budgets and financial performance.

Responsibilities

• Deliver sales, profit, and customer experience targets by leading exceptional service and coaching high-performing teams.
• Build and retain a high-performing team through recruitment, coaching, and succession planning.
• Ensure operational excellence through store standards, visual merchandising, inventory management and cost controls.
• Deliver budget and profitability targets through financial analysis and productivity optimisation.
• Maintain inventory accuracy and stock integrity through replenishment and stock takes.
• Ensure compliance with company policies, airport and aviation regulations, WHS and risk management.

Skills

Retail management

Leadership

Customer service

Data analysis

Budgeting

Job description

Play a key role in the Western Sydney International story!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific - we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts - and now, we want YOU to join our team!

The Role

Reporting to the Retail Performance Manager, you will lead the day-to-day operation of the WSI DF store to deliver profitable sales growth, exceptional customer experiences, operational excellence and a highly engaged team. You will be accountable for achieving commercial and operational targets while creating a culture of service excellence, continuous improvement and compliance with company standards.

What You’ll Do

• Deliver sales, profit, and customer experience targets by leading exceptional service, coaching high-performing teams, analysing retail KPIs, and driving promotional, upselling, and commercial growth initiatives.
• Build, develop, and retain a high-performing team through recruitment, coaching, performance management, workforce planning, succession planning, and a culture of accountability and continuous learning.
• Ensure operational excellence through strong store standards, visual merchandising, inventory availability, daily operations management, process improvements, reporting accuracy, and cost control.
• Deliver budget and profitability targets through financial analysis, labour and wage management, productivity optimisation, accurate cash handling, and effective cost controls.
• Maintain inventory accuracy and stock integrity through effective replenishment, stock take compliance, shrinkage reduction, pricing accuracy, and merchandising execution.
• Ensure full compliance with company policies, airport and aviation regulations, WHS requirements, security standards, training obligations, and risk management processes.
• Protect company assets by leading loss prevention initiatives, reducing shrinkage, safeguarding cash and stock, conducting audits, and managing security and compliance risks.

What We’re Looking For

• Previous retail management experience in a KPI driven sales environment, ideally in travel retail or luxury.
• Strong customer service focus, leadership and coaching capability.
• Commercial acumen with demonstrated sales achievement.
• Experience managing labour budgets and financial performance.
• Excellent communication and interpersonal skills.
• Ability to analyse data and make commercial decisions.
• Strong organisational and time management skills.
• ASIC/AVSEC clearance (or ability to obtain and maintain).
• Availability to work rotating rosters including mornings, evenings, weekends and public holidays; Flexibility to support operational requirements outside normal trading hours where required.

Perks & Benefits

• Parking - Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment - Work where no two days are the same
• Staff Discounts - Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development - We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave - We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program - Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave - From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health - a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.