Retail Store Manager

Lagardere Awpl; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Parking – Based on location we offer

Dynamic Airport Environment

Staff Discounts

Career Development

Paid Parental Leave

Employee Referral Program

Wellbeing Leave

Employee Assistance Program

Job summary

LagardèreAWPL is seeking an energetic Full-Time Store Manager for our Sydney Airport team. You will lead the store, drive exceptional customer experiences, and build a high-performing, coaching-focused team in a fast-paced travel retail environment.

You’ll oversee daily operations, uphold brand standards, and demonstrate hands-on leadership across rotating shifts, delivering strong results while ensuring safety and service quality in a dynamic airport setting.

Qualifications

• Experience in a senior or leading role within a high-energy retail environment.
• Strong communication and coaching abilities.
• Confidence to take initiative and own the role.
• Hands-on leadership style that thrives in a team setting.
• Flexible to work across rotating shifts (mornings, evenings, weekends, public holidays).
• Valid working rights and eligibility to obtain an Aviation Security ID Card.

Responsibilities

• Be the face of the store and set the standard for service and brand presentation.
• Lead, coach and inspire the team to hit targets and deliver excellent customer experiences.
• Oversee daily store operations with accountability and attention to detail.
• Maintain exceptional store presentation and brand standards across shifts.
• Foster a respectful, values-led culture within the team.

Skills

Leadership experience

Communication skills

Coaching abilities

Initiative

Flexibility to work shifts

Aviation Security ID eligibility

Job description

Take the Lead as Store Manager

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

Relay is your easy stop for your travel essentials on the go. With a wide range of drinks, snacks, and everyday must haves, plus friendly staff to help you out, it's convenience made simple - just what you need, right when you need it.

We’re looking for an energetic and committed Full-Time Store Manager to join our team at Sydney Airport. If you love leading from the front, creating outstanding customer experiences, and developing high-performing teams – this is your runway to success.

What You’ll Do

• Be the face of the store – set the standard for service and style
• Create meaningful connections with customers – every transaction counts
• Lead, coach, and inspire your team to hit targets and shine
• Manage store operations with accountability and attention to detail
• Uphold exceptional presentation and brand standards
• Foster a respectful, values-led culture every day

What We’re Looking For

• Experience in a similar leadership role in a high-energy retail environment
• Strong communication and coaching abilities
• Confidence to take initiative and own your role
• A “hands-on” leader who thrives in a team setting
• Flexibility to work across rotating shifts (mornings, evenings, weekends & public holidays)
• Valid working rights & eligibility to obtain an Aviation Security ID Card

Perks & Benefits

• Parking – Based on location we offer free/subsidised airport parking for our employees
• Dynamic Airport Environment – Work where no two days are the same
• Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages
• Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network
• Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements
• Employee Referral Program – Refer your awesome network for a chance to receive a reward + go into the running to win an end-of-year bonus
• Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day
• Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.