Duty/Assistant Managers

Manly Harbour Boat Club; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

Manly Harbour Boat Club in Brisbane's bayside precinct is seeking a hands-on Duty/Assistant Manager to lead front of house operations with a focus on exceptional service and gaming management.

You will oversee shift operations, coach staff, manage budgets and KPIs, and ensure compliance across RSA, RSG, First Aid and RMLV requirements while delivering a welcoming, dynamic guest experience at a multi-outlet venue.

Qualifications

• Australian work authorisation is required at time of application.
• At least 2 years' experience in a comparable role.
• Experienced in all club operations - Gaming (essential), KENO, Reception, Bars, Restaurant
• A minimum of 1 year of gaming experience is required
• RSA, RSG, First Aid and RMLV essential with Approved Managers Licence
• Enjoy working hands on, as well as efficiently when it comes to reporting and paperwork
• Enjoy high volume dynamic venue operations
• Ability to meet and work towards both your own and the venue goals/deadlines
• Someone who has flexibility in working nights and weekends on a rotating roster
• Inspiring, motivating and able to provide coaching and mentoring to staff

Responsibilities

• In charge of all shift operations from setup, running and pack down of the venue.
• Cash handling, legislative compliance and performance management.
• Conflict management and management of complex operational issues.
• Oversee all bars and food service areas.
• Oversee and drive gaming operations.
• Exceptional customer service.
• Working within a budget and achieving KPI's

Skills

Customer service

Front of house leadership

Team management

Attention to detail

Job description

A workplace that's anything but boring?

Stunning views of the Bay from every level?

You've found the right place!

Situated at Manly Harbour with stunning views of Moreton Bay, this is not a normal club. The club has just undergone a multi million-dollar renovation. The venue has become a multi outlet destination venue, consisting of rooftop bar, main bar, beer garden, 300 seat bistro, 30 pokies, and function centre.

We are looking for a hands-on, committed hospitality professional with a keen eye for detail and passion for customer service to join our growing team.

ABOUT THE ROLE

As a Duty/Assistant Manager you will be a critical part of the venue operations team and be responsible for:

Enhancing workplace culture and atmosphere, being that of a fun, friendly and welcoming environment

Inspiring, motivating and leading an entire front of house team

In charge of all shift operations from the setup, running and pack down of the venue. Cash handling, legislative compliance and performance management.

Conflict management and management of complex operational issues.

Oversee all bars and food service areas

Oversee and drive gaming operations

Exceptional customer service

Working within a budget and achieving KPI's

ABOUT YOU

The ideal candidate will possess the following:

Australian work authorisation is required at time of application.

At least 2 years' experience in a comparable role

Experienced in all club operations - Gaming (essential), KENO, Reception, Bars, Restaurant

A minimum of 1 year of gaming experience is required

RSA, RSG, First Aid and RMLV essential with Approved Managers Licence

Enjoy working hands on, as well as efficiently when it comes to reporting and paperwork

Enjoy high volume dynamic venue operations

Ability to meet and work towards both your own and the venue goals/deadlines

Someone who has flexibility in working nights and weekends on a rotating roster

Inspiring, motivating and able to provide coaching and mentoring to staff

We are creating something special, so we need special people to join us on this exciting journey. If you think you are the right person for the job, we look forward to hearing from you.