Dual-Brand Customer Experience & Sales Support Specialist

Machine Technology Group; Sydney; On-site; AUD 42,000 - 66,000; Part time

Job summary

Machine Technology Group is seeking a proactive customer-facing coordinator to manage inbound orders and enquiries across FountainLine and IDC Medical. You will split responsibilities evenly between both brands, handling product guidance, order entry and problem-solving.

You will build trust with customers by asking clear questions, tracking commitments and guiding issues through to completion, while learning two product environments and maintaining accurate data in ERP/CRM systems.

Qualifications

• Experience in customer-facing order-processing, sales support or service coordination.
• Comfortable handling inbound phone and email enquiries across different customer types.
• Good technical aptitude and curiosity; able to learn equipment-based and healthcare/safety product ranges.
• Confident asking diagnostic questions, explaining product options and guiding customers to solutions.
• Strong computer, data-entry and task-management discipline; ERP or CRM experience is useful.
• Relationship-first - enjoys earning trust with customers and teammates.
• Reliable - does what they say and closes the loop.
• Momentum-minded - keeps things moving without waiting for perfection.
• Accountable - owns outcomes and follow-ups.
• Growth-minded - wants to learn and take on more responsibility.

Responsibilities

• Handle phone and email enquiries promptly for FountainLine and IDC Medical.
• Enter orders accurately, keep information current and ensure the next steps are clear.
• Build strong relationships across sports turf, healthcare and safety markets; understand customer needs.
• Support FountainLine line-marking products, machines and spray equipment, including first-line troubleshooting.
• Support IDC Medical product selection and information across sharps containers, sharps safes and spill kits.
• Track commitments, close loose ends and keep issues moving across both brands.

Job description

Machine Technology Group is seeking a proactive customer-facing coordinator to manage inbound orders and enquiries across FountainLine and IDC Medical. You will split responsibilities evenly between both brands, handling product guidance, order entry and problem-solving.

You will build trust with customers by asking clear questions, tracking commitments and guiding issues through to completion, while learning two product environments and maintaining accurate data in ERP/CRM systems.