Customer Experience & Sales Support Specialist

Machine Technology Group; Sydney; On-site; AUD 42,000 - 66,000; Part time

Job summary

Machine Technology Group is seeking a proactive customer-facing coordinator to manage inbound orders and enquiries across FountainLine and IDC Medical. You will split responsibilities evenly between both brands, handling product guidance, order entry and problem-solving.

You will build trust with customers by asking clear questions, tracking commitments and guiding issues through to completion, while learning two product environments and maintaining accurate data in ERP/CRM systems.

Qualifications

• Experience in customer-facing order-processing, sales support or service coordination.
• Comfortable handling inbound phone and email enquiries across different customer types.
• Good technical aptitude and curiosity; able to learn equipment-based and healthcare/safety product ranges.
• Confident asking diagnostic questions, explaining product options and guiding customers to solutions.
• Strong computer, data-entry and task-management discipline; ERP or CRM experience is useful.
• Relationship-first - enjoys earning trust with customers and teammates.
• Reliable - does what they say and closes the loop.
• Momentum-minded - keeps things moving without waiting for perfection.
• Accountable - owns outcomes and follow-ups.
• Growth-minded - wants to learn and take on more responsibility.

Responsibilities

• Handle phone and email enquiries promptly for FountainLine and IDC Medical.
• Enter orders accurately, keep information current and ensure the next steps are clear.
• Build strong relationships across sports turf, healthcare and safety markets; understand customer needs.
• Support FountainLine line-marking products, machines and spray equipment, including first-line troubleshooting.
• Support IDC Medical product selection and information across sharps containers, sharps safes and spill kits.
• Track commitments, close loose ends and keep issues moving across both brands.

Job description

You will manage inbound orders and enquiries across both FountainLine and IDC Medical, with broadly equal responsibility for each. FountainLine support includes product advice, line-marking and spray-equipment enquiries and first-line troubleshooting. IDC Medical support includes product guidance across sharps containment, sharps safes, spill-response products and related customer needs. You will need technical curiosity, clear communication and the ability to learn two different product environments, while owning actions through to completion and building trust across both businesses.

Key responsibilities

Handle phone and email enquiries promptly for FountainLine and IDC Medical. Enter orders accurately, keep information current and make the next step clear.

Build strong relationships across sports turf, healthcare and safety markets. Understand different customer needs while providing the same reliable communication and follow-through.

Support FountainLine line-marking products, machines and spray equipment, including first-line troubleshooting. Support IDC Medical product selection and information across sharps containers, metal sharps safes and spill kits. Ask good questions, guide clearly and elevate specialist issues when needed.

Track commitments, close loose ends and keep issues moving across both brands. Take responsibility for results and look for practical ways to improve the customer experience.

About you

Experience in customer-facing, order-processing, sales support, service coordination or a similar practical role

Comfortable handling inbound phone and email enquiries across different customer types and product categories

Good technical aptitude and curiosity; able to learn both equipment-based and healthcare/safety product ranges

Confident asking diagnostic questions, explaining product options and helping customers work through practical problems

Strong computer, data-entry and task-management discipline; ERP or CRM experience is useful

Relationship-first - enjoys earning trust with customers and teammates

Reliable - does what they say they will do and closes the loop

Momentum-minded - keeps things moving without waiting for everything to be perfect

Accountable - owns outcomes, follow-ups and personal performance

Growth-minded - wants to learn, improve and take on more responsibility

A varied role supporting two established business units - FountainLine and IDC Medical - where relationships, product knowledge and practical problem-solving all matter.

Part-time flexibility while still being an important, accountable member of the team.

The opportunity to build strong product knowledge across sports-field line marking, healthcare sharps containment and spill-response solutions.

Room to grow your capability, responsibility and professional development.

About us

Machine Technology Group operates FountainLine and IDC Medical. Our business is built on relationships, and customers across both FountainLine and IDC Medical need to know you will follow through. We value momentum over perfection - without sacrificing accuracy.