Customer Service Representative

MYKEY People; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

MYKEY People in Melbourne is seeking an experienced Internal Sales Support professional to field calls, process orders and support the sales team. You will prepare quotes and tenders, assist Business Development Managers, and help grow key customer accounts by providing accurate product information and timely updates on inventory and delivery times.

Strong communication, attention to detail and proactive problem solving are essential to succeed in this role, which offers a collaborative

Qualifications

• Minimum 1–2 years Internal Sales Support/Customer Service experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and problem-solving abilities.
• Exceptional customer service and internal account management skills.
• Intermediate Microsoft Word and Excel skills.

Responsibilities

• Field calls from customers and process sales orders.
• Create sales quotes and tenders for customers and Business Development Managers.
• Support BDMs, Sales Teams and Project Managers to grow customer accounts.
• Provide product information to customers and follow-up on sales quotes.
• Update customers on inventory supply and delivery timeframes.
• Assist sales teams in researching customer accounts.
• Manage back orders and inventory issues.

Skills

Customer service

Sales support

Communication

Attention to detail

Tools

MS Word

MS Excel

Job description

Globally recognised as leaders in the cable, optical fibre and electronics industry, this innovative company has continued to strengthen its market position by offering products and end-to-end Supply Chain solutions that benefit the Commercial, Infrastructure, and Industrial sectors.

Reporting to a friendly and consultative manager who embraces teamwork, you will:

• Field calls from customers and process sales orders
• Create sales quotes and tenders for customers and Business Development Managers
• Support BDM’s, Sales Teams and Project Managers to grow customer accounts
• Provide product information to customers and follow-up on sales quotes
• Update customers on inventory supply & delivery timeframes
• Assist sales teams in researching customer accounts
• Manage back orders and inventory issues

Requirements

Experienced at putting quotes together, you will have:

• Minimum 1-2 years Internal Sales Support/Customer Service experience
• Excellent verbal and written communication skills
• Strong attention to detail and problem-solving skills
• Exceptional customer service and internal account management skills
• Intermediate Microsoft Word and Excel skills