Field-Based Customer Experience Coordinator

Specialised Linen Services; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Specialised Linen Services in Broadmeadows, VIC, is seeking a Customer Experience Coordinator to be the vital link between customers and operations. This hands-on, field-based role focuses on visits, issue identification and turning concerns into practical solutions to protect customer satisfaction.

You will gather feedback, coordinate resolutions with operations, and maintain CRM records while supporting service commitments across our Melbourne team.

Qualifications

• Experience in customer service or administration.
• Strong relationship-building and communication skills.
• Excellent problem-solving skills and a practical approach to resolving issues.
• Ability to work independently and manage competing priorities.
• Confidence handling difficult conversations with operational teams.

Responsibilities

• Visit Melbourne customers and build strong, trusted relationships with key contacts.
• Gather customer feedback and identify emerging service concerns or risks.
• Investigate customer issues and coordinate practical solutions with operational teams.
• Track customer actions through to completion and keep customers updated.
• Work closely with Service Coordinators, Production and Transport to deliver customer commitments.
• Maintain accurate CRM records, visit schedules, action logs and regular customer reporting.

Skills

Customer service

Relationship building

Communication

Problem solving

Independent working

Driver’s licence

CRM

Microsoft Office

Tools

CRM

Microsoft Office

Job description

Specialised Linen Services in Broadmeadows, VIC, is seeking a Customer Experience Coordinator to be the vital link between customers and operations. This hands-on, field-based role focuses on visits, issue identification and turning concerns into practical solutions to protect customer satisfaction.

You will gather feedback, coordinate resolutions with operations, and maintain CRM records while supporting service commitments across our Melbourne team.