Customer Development Representativetive

Avnet; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Farnell, an Avnet company, is a global distributor of technology products and solutions. This role responds to customer inquiries, expedites critical orders, researches and resolves issues, and supports sales teams with orders and records in a fast-paced environment.

The position emphasizes strong communication, multitasking, and problem-solving skills to ensure customer satisfaction and compliance with consumer laws.

Qualifications

• Minimum two years of related experience.
• High School Diploma or equivalent.
• Strong computer, email and phone skills; good communication.
• Ability to multi-task in a fast-paced environment.
• Fluency in more than one language may be required.

Responsibilities

• Provide quote preparation, order tracking, backlog processing, invoicing, returns and dispute resolution.
• Support sales team and customers with stock queries and order expediting.
• Identify process improvement opportunities and KPIs.
• Maintain and update records.
• Other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Computer

Email

Phone

Job description

Farnell

Farnell, an Avnet company, is a global high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.

Job Summary

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.

Principal Responsibilities

• May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
• May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
• Maintains and updates electronic and/or hard copy records as required.
• Other duties as assigned.

Job Level Specifications

Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.

Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.

Work is performed independently, with minimal supervision. Able to establish priorities and manage time to complete work.

Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.

Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.

Work Experience

Typically requires a minimum of two years of related experience.

Education and Certification(s)

High School Diploma or equivalent

Distinguishing Characteristics

Must have computer, email, phone, communication and problem solving skills.

Must be able to multi-task and work in a fast paced environment.

May require fluency in more than one language.

Additional Information

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.