DRS Administration Assistant

MannaCare Inc; City of Manningham; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Salary packaging benefits

Job summary

MannaCare Inc. is seeking a friendly and organised Administration Assistant to support the Doncaster Rehabilitation Services (DRS) team on a max-term contract. This part-time role offers 22.5 hours per week across three days, preferably Monday, Wednesday and Friday.

You will assist with client intake, scheduling, records management and day-to-day administration, working closely with our Allied Health team to ensure smooth service delivery.

Qualifications

• Previous experience in administration, customer service or a similar role.
• Strong organisational skills with excellent attention to detail.
• Professional written and verbal communication skills.
• Ability to manage competing priorities and work effectively within a team.
• Confident using computer systems and maintaining accurate records.
• Experience in aged care, healthcare, disability or community services is desirable.
• Knowledge of My Aged Care, CHSP, HCP or AlayaCare is highly regarded.

Responsibilities

• Provide administrative support including client intake across various funding streams (knowledge of My Aged Care, CHSP and HCP referral pathways is highly regarded).
• Respond to client enquiries and service requests in a timely and professional manner.
• Schedule and coordinate allied health appointments and service requests.
• Maintain accurate client records and documentation within AlayaCare.
• Provide high-quality customer service to clients, families, staff, service providers and external stakeholders.
• Support general administration tasks to ensure efficient service delivery.

Skills

Administration experience

Customer service

Organisational skills

Written and verbal communication

Prioritisation

Computer literacy

Record keeping

Aged care or healthcare experience

My Aged Care knowledge

AlayaCare knowledge

Tools

AlayaCare

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.

Job Description

About the Role

We are seeking a highly organised and customer-focused Administration Assistant to join our Doncaster Rehabilitation Services (DRS) team on a 12-month max-term contract.

This part-time role is 22.5 hours per week across three days, preferably Monday, Wednesday and Friday.

The Administration Assistant will provide high-quality administrative and client service support to ensure the smooth coordination of DRS services. Working closely with our Allied Health team, you will support client intake, service scheduling, record management and day-to-day administrative functions.

Key Responsibilities

• Provide administrative support including client intake across various funding streams (knowledge of My Aged Care, CHSP and HCP referral pathways is highly regarded)
• Respond to client enquiries and service requests in a timely and professional manner
• Schedule and coordinate allied health appointments and service requests
• Maintain accurate client records and documentation within AlayaCare
• Provide high-quality customer service to clients, families, staff, service providers and external stakeholders
• Support general administration tasks to ensure efficient service delivery

Desired Skills and Experience

What We Offer

• Part-time 12-month max-term contract (22.5 hours per week)
• Preferred working days of Monday, Wednesday and Friday
• Opportunity to support meaningful allied health services for older people in the community
• Supportive and collaborative team environment
• Salary packaging benefits
• Ongoing learning and development opportunities

About You

• Previous experience in administration, customer service or a similar role
• Strong organisational skills with excellent attention to detail
• Professional written and verbal communication skills
• Ability to manage competing priorities and work effectively within a team
• Confident using computer systems and maintaining accurate records
• Experience in aged care, healthcare, disability or community services is desirable
• Knowledge of My Aged Care, CHSP, HCP or AlayaCare is highly regarded

If you are a motivated administration professional who enjoys supporting a team and making a difference to the lives of older people, we would love to hear from you.